Why Are We The Customer Service Outsourcing?

Why Are We The Customer Service Outsourcing?

Why Are We The Customer Service Outsourcing?

The best customer support outsourcing in the Philippines

Are you considering outsourcing some of your support services? Then you better remember one main thing. The experience you give your customers makes up a huge part of your company brand. 

Clients we have worked with have enjoyed a high level of service . They no longer worry about the support coverage gaps that used to occur. 

Do you need a company with a smooth, effective customer support outsourcing experience? Here at Magellan Solutions, we have achieved all these with our current partners:

  • You can’t get the benefits without putting in the work yourself. Outsourcing work requires commitment from your side as much as our side does. 
  • Don’t just sign with the first company you see. Talk to multiple providers to find one that fits your approach.
  • Be responsible for quality and training. Oversee your outsourced employees once in a while. You might find things that you want to improve along the way.
  • Don’t expect huge cost savings upfront. Our partnership is more about adding flexibility while maintaining quality. Through this can you only see the savings you make.
  • Before allowing any third party, consider legal and security issues. Have your legal team review the situation before signing any contracts.
  • Invest in your internal tools and systems. This investment would go a long way already. Our experienced staff is sure to make use of the tools and systems appropriately.
  • When you use a third-party support team , you want them to sound just like your internal staff does. That means we would need your cooperation for our trainings.
  • Have ongoing two-way communication. Partnerships work better when both parties have inputs. 
  • Understand your incoming support queries. Every company we serve is different. Thus questions are also different for each. Training would go smoother. Your customers would also be satisfied in the long run if there is understanding on both sides.

Omnichannel customer care outsource channels

We offer different types of customer service. We have combinations of our methods that we then outsource to our customer service teams.

Email

24 hours is the current industry standard for receiving responses. This allows representatives plenty of time to research any needed issues. They would then have an effective response to the customers’ questions. Emails also end the difficulty in understanding the representative. 

Live chat

If you want a faster and more direct response, live chat is a must. What’s more, at least 33% of customers expect live chats on every website. 

Call center

A method preferred if you have a high volume of customer interaction. Representatives handle calls. This varies from inbound or outbound. 

Social Media

Social media is being used for handling customer service issues and concerns. The customer’s question sometimes is being resolved with a quick response. This makes the character count for each social media a perfect way to relay the message. You can even take an extra approach. Search for your company name to find complaints or queries you can respond to.

Customer relations outsourcing with Magellan Solutions

Magellan Solutions has all the qualities of a reliable customer support provider. With over 17 years of service, we make sure that our staff reflects this time frame experience. Our agents are already trained to become customer service experts. They have the necessary tools, equipment, and knowledge. With this, they effectively serve you and your customers. We want to extend our services to small, medium, or even large enterprises. Thus we keep our rates highly flexible and competitive.

Our company is ISO and HIPAA certified, so we can guarantee high-quality services. Get in touch with us now, and we will discuss how our company can help your business.

TALK TO US!

Contact us today for more information.