The Philippines is a well-known global destination for world-class call centers that can cater to your back office support needs. The country has a huge talent pool, many of which are graduates of business and engineering courses. It is also a perfect call center location because its human capital speaks English more naturally. While India is a good competitor in the call center industry, many investors still prefer Filipinos’ neutral accent.
Majority of the country’s call centers also follow strict safety protocols to protect their clients’ confidential data and other information assets. In fact, there are ISO certified call center companies in the Philippines which have an information security management system in place. It signifies that outsourcing in the Philippines is not only cheap but also safe.
Most BPO companies in the Philippines are customer service call centers that can handle basic to complex services such as help desk and order taking. Telemarketing, or the practice of reaching out to customers to generate quality leads, is one of the most in-demand jobs that foreign companies outsource to the country. It is an integral part of any business because it opens several opportunities to generate more sales (for both B2C and B2B) and develop partnerships (B2B).
Given below are the top BPO destinations in the country:
Choosing the right call center company that would handle your telemarketing efforts can make all the difference for your business. But as call centers continue to proliferate, finding the perfect partner can be quite a thing. In order to make sure that you pick the best out of the wide selection that you have, you need to look at the right places. By doing so, you can come up with a comprehensive list of call centers that can assist your business in generating leads and increasing sales.
You can use the following examples below as a reference when you are looking for telemarketing call center companies.
Try and get a copy of a local newspaper. Chances are high that there are advertisements which can give you ideas about call center companies that offer telemarketing services. You can also stumble upon some articles which feature news about ISO certified call center companies in the Philippines. These kinds of articles can give essential information about the company you are looking for.
Are you living in a totally opposite geographical location from the Philippines? No problem! Majority of Philippines’ newspapers have gone digital. You can visit their websites, read articles, and look for call center advertisements for free. Another good thing about reading Philippine newspapers is the fact that it can give you valuable insights into the economy of the country, perfect call center locations, and the like. To receive regular updates, it is also a good idea to subscribe to their newsletter.
There are various places to go online when it comes to finding a good technical support call center that offers telemarketing services. There are plenty of useful online directories which can assist you in finding the best partner for your business. It can provide you with helpful information such as the company’s contact information, websites, and location. From that, you can either contact them directly or conduct a research first so you can shortlist the best candidates.
Plenty of companies choose to go with online directories as it saves them a lot of trouble. Instead of going from one site to another because of the research that they have done, the directory would give them a really long list of companies to choose from. Magellan Solutions is listed in this online directory called 123outsource.net.
Aside from going online, you can also use printed directories especially if you have one. You just have to make sure that it is the latest edition, or the information is not yet obsolete.
Run a quick search in your preferred online search engine using keywords such as “Philippine telemarketing call centers,” “call centers in the Philippines,” “telemarketing call center ph,” and other similar keywords. Remember to use keywords that are tailored to your business needs so that what you’re looking for will immediately appear on the first page of your preferred search engine. Visit the websites of those that appeared in the results. By doing so, you can find out if the company belongs to the ISO certified companies in the Philippines, obtain the company’s background information, and read customer testimonials.
Majority of business organizations have created social media accounts because they know that most of their target audience is on same channel. Thus, they know that it is a perfect place to showcase their services and attract the best talents (the majority of whom are millennials).
You should make use of this resource if you wish to find that company to work with to help your business grow and become even bigger. Using your business’ account, you can actually create a post and publish it. Tell the world that you are looking for a good telemarketing call center partner. By doing so, you can get a good number of suggestions.
The good thing though about using social media sites is that you would most likely be given a page of the company and you would get to see their services right there. Aside from that, you can also get a glimpse of how they do things there and see if it is the right company for you. Should you need to contact them, the page most likely would have the needed contact information.
Attending conferences is helpful to your business not only because you can learn something new but because it is also a good place to widen your network. Some call center owners or executives also attend the same event so they can promote their service offerings. If you don’t need their services at the moment, you can at least get their fliers or business cards. That way, you can contact them immediately in case a need for their service arise.
When you attend conferences involving the said industry, you’ll find out which among the attendees are ISO certified companies in the Philippines or in other locations. You can also get telemarketing tips from the gurus who attended the same event.
Have you taken a trip to the Philippines recently? If you are really serious about finding the perfect telemarketing call center, this is one of the best ideas. It allows you to visit the actual operation location and see to it yourself if they have met your standards. Just remember to come up with a comprehensive list of call centers and call their business development or sales team first, before visiting the company. This will save you a lot of time.
Call centers in the Philippines still advertise using billboards to get the word out. It helps them in two ways — it gets you (as the business owner and possible investor) to learn more about them and possibly invest there, and it also helps get possible call center agents to apply for jobs. It is a win-win situation.
So take the time to check out all those billboards that you may pass by as you go through the streets of the metro. Make the most out of your time if you’ll ever get stuck in traffic. Through that, you would get to learn about the companies that have BPO services. Take note of them and contact them to see if they do have what you need.
If you want to know more about telemarketing companies, it is a good idea to turn to your personal network. If you tell them your needs, they can give you good suggestions and even useful background information. They would provide you with reviews and raves and give you practical tips as they go along. If they have personally worked with a telemarketing call center before, they can surely tell you which ones to choose or to avoid.
If you have friends over in the Philippines, go ahead and ask them. You surely can get an even better response from them since they are already in the country and may know good companies that you can go to.
These are a few of the places and resources that you can resort to if you need help on finding the best telemarketing companies. Take note that whenever possible, choose the ISO certified call center companies in the Philippines to protect your data.
It is not quite a complete list but it should help you get a good idea about the companies that are out there and companies that you may want to go to for all those telemarketing jobs that you will outsource.
Telemarketers and companies outsource to Magellan Solutions to lower cost and increase production quantitatively and qualitatively. Visit our telemarketing service page to find out more about what we can do.