A missed call is a missed opportunity. Do you agree?
Delays in processing orders is a huge turn off for customers. Everyone wants to feel valued. We don’t want to waste our time waiting for the next person to attend to our simple request. We want it to be fast yet efficient and concise.
But let’s face it. With a limited number of employees, businesses cannot do everything all at once. Also, people get tired, and it shows in their tone of voice. These and many other factors like customer convenience affects how buyers see your business.
In essence, you need to make sure the “order taking” part of your company works. Why? Because it will decide whether you will lose or have the customer.
An order taking call center takes care of all incoming orders from customers. It is like having a virtual assistant that keeps a tab on requests and purchases.
Order processing can occur through many mediums. Such as phone calls or live chats.
People who do order taking provide the customer’s pieces of information about the product. They usually answer queries and help buyers to make informed choices.
Since order taking BPOs are the front lines of your business, accuracy is the #1 priority. If you choose to outsource this service, you need to have a committed team. That’s because they need to be critical in clarifying and verifying information. Accurate orders prevent future problems and entice the customer to patronize your product more.
In the age of social distancing, contactless transactions have become a trend.
The unexpected boom of the COVID-19 pandemic forces many businesses to go digital. A lot of consumers shifted to phone orders at the onset of the outbreak. In a report by UNCTAD (United Nations Conference on Trade and Development). 52% of people said that they are online shopping more often since the outbreak started. And it seems like it’s inclined to grow bigger.
Moreover, online shopping is growing fast. We are expecting 300 million shoppers in 2023, in the US alone. That is 91% of the entire country’s population.
This all means that businesses are now seeing the true value of inbound order taking call centers. And it’s not too late for you to see it too. Sooner or later, you will need people to handle the surge of customers. While also following health protocols and maintaining a quality service.
Magellan Solutions can help you with your “order taking” needs. Whether you are an established online store or a budding food chain, we got your back!
If you want to know more about us, you can contact us through these numbers:
You can also message us by filling out the information below.
Contact us today for more information.
|_ga||2 years||The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.|
|_ga_EL2X6L0QDM||2 years||This cookie is installed by Google Analytics.|
|_gat_gtag_UA_6034499_1||1 minute||Set by Google to distinguish users.|
|_gcl_au||3 months||Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.|
|_gid||1 day||Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.|
|test_cookie||15 minutes||The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.|