A missed call is a missed opportunity. Do you agree?
Delays in processing orders is a huge turn off for customers. Everyone wants to feel valued. We don’t want to waste our time waiting for the next person to attend to our simple request. We want it to be fast yet efficient and concise.
But let’s face it. With a limited number of employees, businesses cannot do everything all at once. Also, people get tired, and it shows in their tone of voice. These and many other factors like convenience affects how customers see your business.
In essence, you need to make sure the “order taking” part of your company works. Why? Because it will decide whether you will lose or have the customer.
An order taking call center takes care of all incoming orders from customers. It is like having a virtual assistant that keeps a tab on requests and purchases.
Order processing can occur through many mediums. Such as phone calls or live chats.
People who do order taking provide the customer’s pieces of information about the product. They usually answer queries and help buyers to make informed choices.
Since order taking call centers are the front lines of your business, accuracy is the #1 priority. If you choose to outsource this service, you need to have a committed team. That’s because they need to be critical in clarifying and verifying information. Accurate orders prevent future problems and entice the customer to patronize your product more.
In the age of social distancing, contactless transactions have become a trend.
The unexpected boom of the COVID-19 virus forces many businesses to go digital. A lot of consumers shifted to phone orders at the onset of the outbreak. In a report by UNCTAD (United Nations Conference on Trade and Development). 52% of people said that they are online shopping more often since the outbreak started. And it seems like it’s inclined to grow bigger.
Moreover, online shopping is growing fast. We are expecting 300 million shoppers in 2023, in the US alone. That is 91% of the entire country’s population.
This all means that businesses are now seeing the true value of inbound order taking call centers. And it’s not too late for you to see it too. Sooner or later, you will need people to handle the surge of customers. While also following health protocols and maintaining a quality service.
Magellan Solutions can help you with your “order taking” needs. Whether you are an established online store or a budding food chain, we got your back!
We are a global leader in delivering stellar customer experiences and back-office support. We are one of the leading inbound call center and BPO solutions providers in the Philippines.
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Contact us today for more information.