The Practicality of After Hours Call Service for SMEs
Medical Office Answering Service: Necessity or Luxury?
Having the after-hours virtual receptionist
In the global business, the standard 9 to 5 workday is no longer considered as usual working hours. With the never-ending accessibility of services and products, purchasers are present 24/7.
We know you don’t want frustrated customers going elsewhere. Start assigning your after-hours virtual receptionist with Magellan Solutions. We offer round-the-clock IT, law, finance, sales, and marketing services.
Outsourcing calls after hours in the Philippines
Companies may not have the capacity to handle large amounts of calls. As a result, they are considering outsourcing in the Philippines.
Building an in-house team is expensive and tiresome. Aside from the group, you’ll have extra expenses for training. Another budget to divide for space and equipment. In comes the outsourcing strategy that will give you all those. You don’t have to worry about splitting the business funds into small amounts. Once you decide on outsourcing, hiring one employee would be the same.
You can think of it as your customer’s help desk. An added perk is that it’s available even after regular working hours. Services are also accessible on weekends and holidays.
Magellan Solutions after hours reception service
Some of the after-hours services that we can do for you:
- Customer order processing for products or services
- The customer requests more information
- Appointment scheduling
- Product or service upsells
- Full technical support services
- Billing inquiries or returns processing
- Directory assistance
- Attendee registrations for conferences or events
We also accommodate other after-hour support services aside from this list. Our team will strive to work closely with you and act as an extension of your in-house team. This way, we can guarantee that our services extend further to your needs.
Among the industries in the Philippines, call centers usually have mass hirings to cater to the peak season. The majority of the employed talent during this time were contractual agents.
Even with vast and sudden hiring in such seasons, we make sure to:
Building a better brand image.
As a call center support provider, we are an extension of your business. Our top-notch services help create a promising and better brand image for you.
Our 24/7 call center support services allow businesses to connect with clients anytime. No weekend or holiday is going to be empty for your business.
This further creates a good impression with the availability to customers.
It provides a team of professionals.
We have a team of trained call center support. They result in a high level of customer satisfaction.
We can cater to clients around the globe through our multilingual support team. As a result, this makes your customer base wider.
We customized call center support service.
We created a unique feature that helps businesses get value-for-money services.
Choose Magellan Solutions for After Hours Service
Throughout the years, companies have chosen us as their outsourcing partner.
Magellan Solutions provide inbound, outbound, and back-office work for you. We offer training that adapts to your needs. As a result, we guarantee quality service with skills that we hone and upgrade.
By treating your data with the utmost privacy and safety, we stick to industry standards. We assure you of quality service by maintaining our ISO and HIPAA certifications.
TALK TO US!
Contact us today for more information.