How Does An Outsourced Technical Support Become A Service?
Why SMEs Should Follow Companies that Outsource to Philippines
B2B telemarketing is one of the most effective methods of generating leads. Why? Because it creates trust by leveraging the power of phone calls to build personal connections.
As you know, business-to-business transactions are more challenging. Clients tend to do more research than their B2C counterparts. Their journey along the sales funnel takes longer because of the crucial decisions they have to make. The market size can also be relatively small.
Every savvy entrepreneur would want to know first the benefits and risks of subcontracting their services or purchasing several units of office assets. Everything should contribute to the growth of the organization. Gains have to be higher than losses. B2B telemarketing helps you address these concerns and give your prospects more confidence in your product or service.
What is B2B Telemarketing vs. B2C Telemarketing?
B2B telemarketing refers to calling another business to sell or establish a relationship. It comes in two forms: outbound and inbound.
Outbound telemarketing occurs when telemarketers contact another company, usually cold calling, to offer solutions for their pain points. On the other hand, inbound telemarketing is used for receiving calls from potential customers who come in due to advertising and marketing efforts. While the telephone is the standard communication channel for telemarketing, some telemarketers also utilize email to get the best results.
B2B Telemarketing differs from B2C telemarketing because it caters to other businesses instead of consumers. While B2C focuses on products, B2B places more emphasis on relationships due to its limited audience.
Through telemarketing, businesses can generate leads, increase brand awareness, effectively deliver a message, gather immediate feedback, build rapport, conduct market research, and guide the prospect into the next relationship step.
B2B Telemarketing Services
- Lead generation. They are used to attract prospects and build awareness among the target market. A quality lead list is essential to the sales team because it enables them to connect with prospects likely to convert into customers.
- Inbound sales support. A personalized and helpful service that addresses buyers’ needs, challenges, goals, and interests. The purpose of this service is to guide the callers through the decision-making process and offer solutions for their concerns.
- Sales follow-up. This is to get updates from past prospects who did not purchase during the last call but have shown interest in the product or service.
- Event telemarketing. They are used to increase the number of attendees by asking the target audience questions and confirming their intention to attend an event. Telemarketers highlight the event’s agenda and benefits to encourage prospects to register.
- Account profiling. A service for understanding and gathering information to design an effective sales strategy.
- Lead nurturing. It aims to develop relationships with buyers by focusing on their needs and providing relevant information that can guide them through their buyer’s journey. Businesses should offer value instead of pushing through sales to succeed in lead nurturing.
- Sales appointment setting. Call potential clients to schedule an appointment with the sales team.
Other B2B Telemarketing services include
- Call center consulting
- Lead qualification services
- Outbound campaign support
- Win-loss analysis
- Global account management
- Response management
- Database building
- Sales call and email cadence management
B2B telemarketing works for several reasons:
The most successful relationships, whether in business or day-to-day life, are personal. As consumers, we only trust brands that are familiar to us. The same goes for business stakeholders who would invest considerable money for a product or service.
Telemarketing, using the telephone as a direct way of reaching out, is an excellent way to build human connections and generate trust. It is a channel wherein prospects can raise concerns and get immediate answers. Unlike a company’s website or advertisement, telemarketing is not limited to technical descriptions. Instead, it goes beyond the real benefits of the product or service to a specific organization.
B2B buyers are human beings influenced by emotional, social, and objective factors. Experienced telemarketers are capable of addressing all these, especially the emotional aspect. This ability unlocks the understanding and relationship with the buyers, making them more open to the product or service offered.
The focus of B2B telemarketing is on building valuable relationships. Its environment differs from the B2C setup wherein making sales to as many consumers as possible is the focus. The buying process in the B2B has multiple stages and involves several decision-makers. The first call rarely results in a closed deal. Instead, it is only a step to generate their interest and persuade them to proceed to the next stage. This might be sending a proposal or arranging a face-to-face meeting.
Reach the unreached
Not everyone has access to television, radio, or the internet, but almost everyone has access to a telephone or mobile phone. Telemarketing is an excellent avenue to get the message across, especially to busy stakeholders who rarely have the time to browse advertisements.
A telemarketing service is an effective tool for supplementing sales and marketing. It also costs less than other marketing services since it doesn’t require an additional budget for various projects. Its response rate is also higher because of its direct way of connecting to prospects. As long as there are skilled telemarketers and a quality lead list, it can bring tremendous results to the organization.
B2B Telemarketing Services Tips
There are various ways to make your telemarketing campaign successful. Here are some of them:
Know your goal
Determine what you want to achieve with your telemarketing campaign. Be clear about your objectives both on the macro and micro levels. This will put you on track and help you figure out the essential elements to make it take off successfully.
Create buyer personas
At the beginning of your campaign, it is essential to create buyer personas to align all activities and strategies to the actual needs of your target buyers. Knowing their concerns will make it easier for you to build rapport and gain their trust.
Check your database
The quality of your data plays a crucial role in the success of your telemarketing campaign. Using bad data can translate into wasted effort and resources. Make sure that you have an accurate database.
Prepare a script
A well-written script guides telemarketers in answering difficult questions, remembering essential information, and maintaining consistency. The script should also give them enough room to roam around so they can deliver the message naturally.
When the buyer objects, ask questions instead of refuting their claims. Find out why they are having doubts about your offer. Give them enough time to speak, and make sure you are listening well. It is essential to know the context so you can give them proper solutions.
By remaining curious, you can show your professionalism, which is crucial in a B2B setting.
Business executives have a jam-packed schedule so it’s best to call them at the most appropriate time. Talk with their secretary. Explain why you are calling and ask if there’s a possibility to schedule a call.
Focus on training
Training is essential even for skilled telemarketers. It keeps the knowledge and basic skills fresh. At the same time, it offers a good opportunity to teach the new telemarketers some techniques they could use to increase their conversion rates.
Test and analyze
Test and analyze the success rate of your methods to find what works best in different scenarios.
Hire expert telemarketers
Your campaign is success greatly depends on the people in charge of it. Ensure you have talented and knowledgeable people on board to guarantee positive results.
How to Evaluate a Telemarketing Vendor?
Entrusting your B2B telemarketing service to a third party can save you time, money, and effort in recruiting and hiring telemarketers. But it shouldn’t be done carelessly. A massive portion of its success depends on the performance and credibility of the service provider.
When you’re still in the early stage of looking for a telemarketing vendor, remember these pointers to make sure you’re choosing the right one for your business.
Assess your needs
Meet the key people from sales and marketing and ask about the challenges they’re currently experiencing. This will help you determine the type of telemarketing service you need to outsource and which one should remain in-house.
Interview and shortlist potential partners
Reach out to service providers who offer this service. Interview them about their experience, strategies, technology, workforce, packages, and other important information. It is also a good idea to look into their culture and work habits. This would help you decide whether they are the right vendor or not.
Request a Proposal
Ask your shortlisted candidates to send you a proposal and carefully review their offer. Find out which among the companies offer the most value. Do their prices fit your budget? Does their service quality meet industry standards? Do they have the necessary information security certification in place?
What Are the Different B2B Lead Generation Tools?
A defined plan for targeting prospective clients should be part of any lead generation campaign. In addition, you’ll need the necessary tools to track and execute your approach.
B2B lead-generating solutions are pieces of software that help you capture leads. Because it’s a fully automated process, you can concentrate on building campaigns rather than manually entering lead data.
You want a lead generation solution that doesn’t have a lot of “chores,” automates your operations, and doesn’t involve a lot of scripting on your part. In fact, the more intuitive and user-friendly it is, the better.
Nevertheless, here are the top tools we suggest:
Thanks to solutions such as LeadPages, capturing leads on your website is much less complicated than it used to be. You may use this feature to create custom landing pages for specific target populations. Then, it integrates with your other software, ensuring that the leads generated are routed to your customer relationship management system (CRM).
And don’t worry, you don’t have to start from the beginning with this. There are hundreds of templates to choose from, and all of them are effective. Then, you may customize it by changing the colors, adding your brand, and selecting a design that suits your tastes.
LeadPages is $27/mo for the Standard plan, which is sufficient if you only have a single website. However, if you have numerous websites, you should get the $59/month Pro package, which includes three websites. You may also upgrade to the Advanced plan for $239/month if you’re a marketing firm with up to 50 locations. There is also a 14-day risk-free trial available.
After creating an excellent landing page, collect leads using lead forms. Remember that shorter forms perform better. OptinMonster has an outstanding drag-and-drop builder. This allows you to create various opt-in forms rapidly. Lightbox popups, fullscreen takeovers, floating bars, and slide-ins are examples.
This program has over 100 templates, so you don’t have to start from scratch. They’re eye-catching, which helps capture leads’ attention and data. There’s also a robust segmentation and targeting engine.
Need to update your lead form live? This platform allows you to quickly edit and test forms. Faster A/B split testing of opt-in forms.
OptinMonster starts at $14/mo for a single website. Or the Plus plan at $30/month for two or $47/month for three. Expect to pay roughly $80/mo for five websites.
3. LinkedIn Sales Navigator
This tool is for anyone utilizing LinkedIn to connect with B2B audiences. Profiles and companies can be targeted using LinkedIn Sales Navigator.
Advanced lead and company searches help locate the best prospects. It even suggests leads based on your tastes. This is ideal for locating target connections. It also interfaces with CRM.
Custom lead and account lists are possible—also helpful warnings and insights. You’ll know when a lead or account moves roles or grows a firm.
A month-long free trial is provided. Annual plans start at $65/month. Sales Navigator Professional ($103/mo) and Sales Navigator Team ($103/mo).
This tool is for connecting with B2B audiences on LinkedIn. LinkedIn Sales Navigator targets profiles and companies.
Searching for leads and companies helps. It even tailors leads to your preferences, for finding target relationships. It also connects to CRM.
Customized lead and account lists. Warnings and insights. Identify when a lead or account shifts positions or firms.
A month-long trial is offered. Annual plans begin at $65. Professional ($103/mo) and Team ($103/mo).
Creating a social media presence for your company is essential today. Everyone is seeking more humanized interactions with businesses, which makes social media platforms the ideal location to communicate. As a B2B marketer, you already have a lot on your plate. It may be time-consuming to incorporate social media posting into the mix.
As a result, you may use a program like Hootsuite to manage all of your social media profiles from a single dashboard to combat this. Connected to your social media accounts, this platform enables you to schedule posts in advance and manage your content. All you need is the time to write a month’s content, and then you can set and forget about it (or at least until the following month).
Hootsuite also includes analytics for your social media initiatives, allowing you to observe their performance in real-time. In addition, by monitoring discussions, brand mentions, and trends, you may gain insight into your target audience is thinking.
There’s a 30-day free trial period, which gives you plenty of opportunity to try out all of the software’s features. Then, prices begin at $49 per month for Professionals and $129 per month for Team plan.
Customer relationship management is an essential aspect of converting leads into long-term clients. When you take the time to develop meaningful relationships with people, the likelihood that they will remain is higher. In some situations, clients may even become brand ambassadors for the company.
It is essential to maintain positive relationships with your clients to increase retention rates and generate referrals. ActiveCampaign is a customer relationship management (CRM) software that allows you to automate customer relationship management.
Your entire lead database is contained within a single platform, allowing marketing and sales to communicate more effectively. Moreover, it can track your pipeline, follow up with prospects, establish segmented email campaigns, and keep deals active. Users will appreciate the platform’s user-friendly interface, which is also relatively cost-effective.
The Lite package, for example, starts at only $15 per month or $9 per month per year.
Remember that the success of your telemarketing campaign lies in its execution. Don’t hesitate to invest in it and make the right choices when selecting a service provider to get a positive ROI.
Ready to explore our telemarketing services? Fill out the form below to get started.
TALK TO US!
Contact us today for more information.