✕
  • Inbound Calling
    • 24 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Service
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
Magellan Logo w Tagline
✕
Magellan Logo w Tagline Header
  • Inbound Calling
    • 24 / 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Services
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
✕
  • Inbound Calling
    • 24 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Service
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
✕
✕
  • Inbound Calling
    • 24 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Service
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
Magellan Logo w Tagline
✕
Magellan Logo w Tagline Header
  • Inbound Calling
    • 24 / 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Services
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
✕
  • Inbound Calling
    • 24 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Service
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
✕
Inbound Call Center
When Should You Outsource Your Inbound Call Center?
guide to cold calling oitsourcing
Your Easy Guide to Cold Calling Outsourcing

How To Find The Best Call Center Companies For Small Businesses

call center companies

call center companies

 

The abundance of call center companies is a good thing, as it gives business owners looking to work with these companies plenty of options to choose from. However, it also poses a challenge. Sifting through hundreds of results after a quick online search may only leave you feeling more confused about choosing a service provider.

And we have to be realistic about it. Often, services provided by top call centers cost higher than your budget. In this case, it goes against the primary reason why you’re outsourcing.

Removing huge companies on the list can help you narrow down your choices to the more affordable alternatives. To save more time, it is also important to use tools and tap some people in looking for the right service provider.

For beginners and experienced business owners alike, you can begin your search in these places.

 

Business directories

Yes, you’ve read it right. Using business directories still works up to this day. The only difference? Instead of using those bulky yellow pages, you can access directories directly on your desktop. 

When searching for the best call center companies, you can be confident that those listed in business directories are legal, established, and quality providers. Directories also make it easier for you to reach potential companies because of its readily-available contact details.

 

Social connections

One of the best resources of information is the people who have current or previous experience in outsourcing. LinkedIn is a good example of a platform where you can gather insights from other business owners. Ask your connections for recommendations and their first-hand experience in getting a service provider.

 

Networking events

When attending networking events, maximize your time by getting to know like-minded entrepreneurs and business owners from the same industry. Tell them about your plan to outsource your call center. Ask for advice and recommendations. Who knows? They might even introduce you to a call center executive who is in the same event.

 

Online articles

Some websites regularly update their articles on the top call center companies preferred by customers. By reading these kinds of articles, you can have a glimpse of a service provider’s specialization, locations, reviews, and more.

These articles have the same function as referrals, only they are posted on the web.

Many call center companies also have their own blog, where they regularly post useful articles about the business and their industry as a whole. It is typical to find an invitation to contact them at the end of every post in the form of a call-to-action (CTA) button, which usually directs you to their contact us form.

 

Contact us form

Contact us forms work best if you want to know more about the company. You can use it to ask for proposals or to schedule a consultation with one of its representatives. 

In most cases, you can immediately find it on the homepage.

 

How to Choose a Call Center Company

You can find the right fit for your business if you know exactly what you should be looking for. To get started, consider these steps:

 

Perform an internal analysis

Before outsourcing, have you asked yourself the real reason why you need to outsource? If not, then it is crucial to go back and assess your organization’s internal environment.

Having an internal analysis such as SWOT and VRIO will let you determine your strengths, weaknesses, opportunities, threats, funding, and shared values.

When you are aware of these elements, it will be easier for you to develop strategies to address challenges along the way. It can also help you see and decide if outsourcing a call center is the best long term solution to support the growth of your business.

Additionally, an internal analysis can guide you in identifying a service provider that meets your needs, budget, and even culture.

 

Look into their pricing model

Look into all the available pricing models of your short-listed companies.

Fully-managed operations cost higher than the co-managed model but it also performs everything for you including the training and admin tasks. Meanwhile, the cost per call model may work best if you receive a small volume of calls per month.

There are also several factors involved in determining the cost of a call center service. Read this to know more about cost breakdown.

Don’t forget to check the quality of the service being offered. Sometimes, choosing the cheapest service can do your business more harm than good.

 

Choose between dedicated and shared agents

Aside from the pricing model, you can also decide on the type of agents you’ll need to work on your campaign.

Dedicated agents work full-time for your call center campaign. It is best to choose this type if you handle complex, unique, and detailed requests from customers that demand consistency and familiarity. It is also ideal if you receive a huge volume of calls every day.

Shared agents work not only for your business but with other businesses as well. This works best if your campaign is solely for addressing general and basic queries from customers. If your campaign only requires one or two agents, or if you receive a small volume of calls monthly, this is perfect for you. It is also more affordable than having dedicated agents which results in higher cost savings over time.

Semi-dedicated agents work for two to three campaigns, fewer than the campaigns handled by shared agents. Although they are handling other accounts, their attention is less divided. This type is more affordable than dedicated agents but costs higher than shared agents. You might want to choose this if you wish to save some money while maintaining optimal service quality. 

 

Evaluate the track record

Choose a company with sufficient experience and good performance in handling campaigns similar to what you’re planning to outsource. 

Companies with more than 10 years in the industry can give you the assurance of an improved service.

It is also a good idea to check their processes like recruitment, training, and quality assurance. Often, the success of a call center campaign depends on these areas.

 

Look for information security certifications

Good call center companies comply with international information security standards to ensure the protection and confidentiality of client data.

This is especially important when your call center handles sensitive customer information.

Make sure to look for certifications such as ISO 27001, PCI DSS, and HIPAA (usually for businesses in the healthcare industry).

 

Technology 

Call center technology is an integral part of a service provider’s day-to-day operations. Not only does it help in resolving customers’ concerns quickly but it also improves the overall efficiency of call center employees.

Check with your service provider how their technology enhances customer service.

 

Location

Deciding where to outsource makes a lot of difference, especially when it comes to cost savings.

You can choose between onshore and offshore companies.

Onshore companies are those that operate within your geographical borders. Meaning, they are only a few miles away from where your business is. If the reason why you’re outsourcing is focused on improving your core competencies, and the price isn’t a big deal, then you can consider this.

Meanwhile, offshore companies are located on the other side of the world, often in Asian countries.

Asian countries, such as outsourcing in the Philippines, have a lower labor rate, making call center services more budget-friendly. Multinational companies, small businesses, startups, and even independent entrepreneurs flock in this location because of the huge cost savings they can get. Despite the lower price, the service quality is maintained at its optimal condition. Just make sure that you choose a trusted and reliable company.

 

Customer service and dynamic sales activity aren’t only for huge corporations. Through outsourcing, even small businesses are able to provide quality customer service and sell their products more competitively.

Interested in partnering with one of the best call center companies for small businesses? Contact us now!

 

 

Share this:

  • Click to share on Twitter (Opens in new window)
  • Click to share on Facebook (Opens in new window)
  • Click to share on LinkedIn (Opens in new window)
  • Click to share on Skype (Opens in new window)
  • Click to share on WhatsApp (Opens in new window)
Magellan Solutions
Magellan Solutions

Related posts

Advantages of Different Set Up Outsourcing Philippines
January 2, 2023

Advantages of Different Outsourcing Set Ups


Read more - Advantages of Different Outsourcing Set Ups
US Companies that Outsource
December 30, 2022

US Companies That Outsource Jobs to Foreign Countries


Read more - US Companies That Outsource Jobs to Foreign Countries
Where is the Industry's Top Outsource Staffing Locations? banner
September 22, 2022

The Key Similarities and Differences of The Industry’s Top Outsource Staffing Locations


Read more - The Key Similarities and Differences of The Industry’s Top Outsource Staffing Locations
Close 90% of Your Sales with These Tried and Tested Discovery Questions for Sales Banner
September 20, 2022

Close 90% of Your Sales with These Tried and Tested Discovery Questions for Sales


Read more - Close 90% of Your Sales with These Tried and Tested Discovery Questions for Sales
Customer Service Outsourcing
September 6, 2022

The Complete Guide to Outsourcing Customer Service


Read more - The Complete Guide to Outsourcing Customer Service
essential checklist for first timer banner
August 5, 2022

Essential Checklist When You Outsource the First Time


Read more - Essential Checklist When You Outsource the First Time

Magellan Solutions Outsourcing, Inc

Arrow Divider Footer min

California – USA (West Coast)

100 Old Country Road Suite H, Brisbane, CA

94005, United States

Florida – USA (East Coast)

1900 South Harbor City Blvd, (East Coast Division)

Suite 300 Box 48, Melbourne, FL 32901

Philippines – APAC

PB Mezzanine Floor, Summit One Tower 530 Shaw

Boulevard, Mandaluyong City, Metro Manila 1552

Philippines – APAC

8th floor, Centris Cyberpod 5 ETON Loop A, Diliman,

Quezon City, Metro Manila 1103

US: +1 650 204 3191
UK: +44 8082 803 175
AU: +61 1800 247 724
hello@magellan-solutions.com

Industries

  • Outsourcing for 3D Service BPO

  • Outsourcing for Insurance BPO

  • Outsourcing for Education BPO

  • Outsourcing for Legal Process BPO

  • Outsourcing for eCommerce BPO

  • Outsourcing for Mobile App BPO

  • Outsourcing for eServices BPO

  • Outsourcing for Telecom BPO

  • Outsourcing for Healthcare BPO

  • Outsourcing for Travel BPO

  • Outsourcing for HR Services BPO

  • Outsourcing for Retail BPO

  • Outsourcing for Real Estate BPO

    Call Center Outsourcing & BPO Services

    Arrow Divider Footer min
    • 24/7 Answering Service
    • Omnichannel Contact Center
    • Customer Support Outsourcing
    • Multilingual Call Center Services
    • Lead Generation Services
    • Cold Calling Services
    • Interactive Voice Response System
    • Staff Leasing
    • Back Office Services
    • Community Moderation Services
    • Virtual Assistant Services

    Quick Links

    • About Us
    • Sample Call Recordings
    • News & Blog
    • Resources
    • Our BPO & Call Center Facilities
    • Message from the CEO
    • Privacy Policy

    Associations



    Magellan Solutions Outsourcing, Inc

    Arrow Divider Footer min

    California – USA (West Coast)

    100 Old Country Road Suite H, Brisbane, CA 94005, United States

    Florida – USA (East Coast)

    1900 South Harbor City Blvd, (East Coast Division) Suite 300 Box 48, Melbourne, FL 32901

    Philippines – APAC

    PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City, Metro Manila 1552

    Philippines – APAC

    8th floor, Centris Cyberpod 5 ETON Loop A, Diliman, Quezon City, Metro Manila 1103

    US: +1 650 204 3191
    UK: +44 8082 803 175
    AU: +61 1800 247 724
    hello@magellan-solutions.com

    Quick Links

    • About Us
    • Sample Call Recordings
    • News & Blog
    • Resources
    • Our BPO & Call Center Facilities
    • Message from the CEO
    • Privacy Policy

    Industries

    • Outsourcing for 3D Service BPO
    • Outsourcing for Education BPO
    • Outsourcing for eCommerce BPO
    • Outsourcing for eServices BPO
    • Outsourcing for Healthcare BPO
    • Outsourcing for HR Service BPO
    • Outsourcing for Insurance BPO
    • Outsourcing for Legal Process BPO
    • Outsourcing for Mobile App BPO
    • Outsourcing for Telecom BPO
    • Outsourcing for Travel BPO
    • Outsourcing for Retail BPO
    • Outsourcing for Real Estate BPO

    Call Center Outsourcing & BPO Services

    Arrow Divider Footer min
    • 24/7 Answering Service
    • Omnichannel Contact Center
    • Customer Support Outsourcing
    • Multilingual Call Center Services
    • Lead Generation Services
    • Cold Calling Services
    • Interactive Voice Response System
    • Staff Leasing
    • Back Office Services
    • Community Moderation Services
    • Virtual Assistant Services

    Associations




    © Magellan Solutions, Inc. 2003 - 2023. All Rights Reserved.

    We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
    .
    SettingsI ACCEPT
    Privacy & Cookies Policy

    Privacy Overview

    This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
    Necessary
    Always Enabled
    Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
    Functional
    Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
    Performance
    Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
    Analytics
    Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
    CookieDurationDescription
    _ga2 yearsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
    _ga_EL2X6L0QDM2 yearsThis cookie is installed by Google Analytics.
    _gat_gtag_UA_6034499_11 minuteSet by Google to distinguish users.
    _gcl_au3 monthsProvided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
    _gid1 dayInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
    Advertisement
    Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
    CookieDurationDescription
    test_cookie15 minutesThe test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
    Others
    Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
    SAVE & ACCEPT
    Powered by CookieYes Logo