How Does An Answering Service For Small Business Become Competitive?

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What are the answering service for small business cheap options?

Pricing varies. Most services charge by the minute or charge a monthly subscription. Some employ long-term contracts. But this is uncommon. Whichever model you choose depends on your call volume, the features you need, and how long you intend to work with a service. 

Below is a brief definition of the features we know you need:

Live answering

When most people think of an answering service, they think of live answering, which is when an agent picks up incoming calls and interacts with customers on a client’s behalf. Agents often act as if they are employees of the business they are answering calls for. Basic live answering service small business consist of greeting the customers, requesting the caller’s info, and then forwarding the caller’s name and message to you, the answering service client. Other services, though, may answer customers’ questions or assist customers with certain tasks.

Message taking

Commonly included in even the most basic services, message taking is when agents record the caller’s name and info and forward it to one or more points of contact you’ve provided for your business.

Call transfers

Many answering services can transfer calls to a client-provided point of contact when needed, whether the caller requests a transfer or the agent simply cannot assist the caller further.

Customer support

Some services can answer your customers’ questions and field complaints from callers, acting as an outsourced type of customer support.

Order taking

Some answering services help customers place e-commerce orders by walking them through your business’s online store, capturing payment information, and even sometimes processing the order completely. Some agents can upsell or cross-sell products or services to consumers.

Appointment setting 

If you need help with setting up and managing appointments, some answering services can do that for you using a shared calendar. When an agent sets an appointment with a caller, you’re notified automatically via the calendar, email, text or all three.

Email and text notifications

Answering services will notify you of new calls, messages, and other updates via email or text message.

Live webchat 

Through the service, you can implement and manage a live chat channel on your website, which gives customers another way to interact with your business.

Client portal

Some answering services maintain client portals that include account information, the ability to run reports, and customization options, such as changing the call script or adding new features.

 

Top 5 Virtual Assistant Phone Receptionist Service Providers Globally

Paying for business answering services can actually earn your small business money. Yes, hiring a virtual receptionist does cost money, but having a live person answer your business phone and route calls, take messages, and schedule appointments for you can massively increase customer happiness and retention.

All of that means more money for your business, which is great. Even better is that all 5 of the services below will provide that for you at less than the cost of a full-time in-house employee.

1. RingCentral

RingCentral is a cloud-based phone system that offers business answering services. It structures their service offerings in 2 tiers: for small businesses and for enterprise clients. 

RingCentral’s auto-attendant functions like an AI virtual assistant telephone answering service. It connects incoming calls to the correct department or desk in your company through an automated menu of options. 

Furthermore, RingCentral also offers 24/7 support if you’re ever stuck.

With over 100 app integrations, including Google, Salesforce, Okta, Microsoft, Amazon, and Box, RingCentral is pretty versatile and integrates into most company workflows seamlessly.

2. Abby Connect

Abby Connect is an incredibly popular live telephone answering service for small businesses. They offer English/Spanish bilingual receptionists, voicemail to email, custom transfer tunes, and unlimited voicemail boxes and recordings. They also have live call answering 24/7.

3. Pat Live

Pat Live is a popular phone answering service that offers a 14-day free trial and several service packages. The bigger the package that you purchase every month, the more services that are included with those minutes. 

The largest package includes up to 15 phone numbers.

4. VoiceNation

VoiceNation is rated the number one live receptionist service in the United States and has won several awards, including Top Call Center Services 2019 by Clutch. While VoiceNation works with megacompanies like McDonald’s, Dell, Adobe, and Delta, they have service packages that are structured specifically to meet the needs of small businesses like yours.

24/7 call answering service mobile by bilingual English/Spanish virtual receptionists, order processing, a mobile phone app to manage your account, appointment scheduling, and call patching are some of their most popular service options. 

5. Magellan Solutions

There is so much that we can offer from our live virtual assistants. We decided to list them all in more and detail below along with the wide range of clients we encountered.

 

How much does it cost to hire for a virtual assistant telephone answering service?

There’s no standard rate for a part-time or a full-time virtual assistant. They can charge anywhere between $1 to over $100 per hour.

However, virtual receptionist for small business costs largely depend on various core factors. To help you out, we listed down the key factors that affect our virtual assistants and their costs.

Tasks United States Philippines
General Administrative Tasks Basic clerical work, receptionist duties, plus occasional research and writing $20-35 $2-6
Marketing Social media marketing, email marketing, content writing, content marketing, and blog management $18-30 $4-6
Analyzing data and creating marketing strategies $38-50 $8
Copywriting Direct response copywriting $65-110 $12-48
General copywriting $50-70 $4-12
Project Management Plan, budget, and execute projects within the available time and manpower resources $30-100 $9-24
Web Development Maintain website, clean up any broken links, HTML and coding upkeep, performance tracking and improvement $35-110 $4-10
Graphic Design Basic photo manipulation and retouching $30 $3-6
Print and digital, branding graphics, ads, web layout, UI design $35-100 $4-7
Motion graphics and animation $30-150 $7-10
Video Editing Splice together pre-shot footage, add transitions, effects, and animations $75-150 per project $3-15
SEO Specialist Develop an SEO strategy by studying your brand $45-65 $4-8
Implement existing SEO plan, analyze results, perform maintenance, and suggest changes $50-90 $5-12
Webinar Creation Webinar design $40 $4
Full promotional assistance $45 $10-12

 

Low cost call answering service for different industries

Think about the technical needs of your business based on your niche. Magellan Solutions virtual assistants with the matching knowledge and experience are more effective, credible, and efficient in communicating your brand to your audience.

Listed below are some of the industries we serve and the prices of VAs:

Industry Tasks United States Philippines
Healthcare Content writing, copywriting, transcription, coding, review $25-50 $3-8
Engineering and Architecture Drafting, 2D/3D design $35-80 $6-10
Solution, management $35-185 $10-12
Law Legal content writing, legal document and trial preparations, legal transcription $30-110 $8-20
Gaming and Software Game development $30-80 $6-21
Mobile development (Android and iOS) $35-80 $4-10
Quality assurance $40-60 $5-10
Real Estate Listing research, social media management, social media marketing, graphics editing, personal assistance, writing $35-40 $3-5
Property lead, investor and banker list, comps reports, property research, credit analysis $40-100 $10
Finance Accounting, bookkeeping, payroll $40-75 $4-10
Xero, QuickBooks, financial management $45 $10-21
E-commerce Product research, listing writing, optimization, inventory management $45-65 $4-8
Web store management $50-90 $7-10

 

You don’t always get what you pay for when it comes to outsourcing because most times, you get so much more. So if you are looking for the best virtual receptionist services rates that will allow you to get the competent help that you need without running the well dry, consider hiring a Magellan Solutions professional with the matching skills.

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