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Who is the Leader in Knowledge Process Outsourcing?
Over the past decade, the Philippine outsourcing sector has significantly matured. It involves high-value functions like accounting, animation, software and applications development, and medical and legal services among others. These services are often referred to as “non-voice” or back-office services. These are services outside of the usual call center and customer and IT support services. This is what is also known as Knowledge Process Outsourcing (KPO).
KPO began in India during the 1980s. This was when the Philippines were just starting to plant seeds in the BPO industry. However, during the 90s, KPO took the Philippines by storm. 2018 recorded that KPO holds over 40% of the outsourcing market in the country.
Most of the outsourcing companies are in the capital city, Manila. But even this has expanded. Now there are outsourcing companies in Pasig City, Quezon City, Easton, and Mandaluyong City. Other areas of the country are growing rapidly as well.
KPO outsourcing applicable for different industries
KPO utilizes expertise and knowledge. Furthermore, it expects service providers to possess both analytical and technical skills. Here we have listed most of the sectors competing for the KPO industry:
Legal Services
The Philippines are already competing strongly with India when it comes to legal and paralegal services. Their main target is, not surprisingly, the United States. Because the Philippines was a US colony in the past, the laws are similar. This makes it easier for the lawyers to carry out their work.
Banking and Finance Services
One of the leading Knowledge Process Outsourcing jobs in the Philippines is in the finance and banking sector. Financial institutions provide many services, including underwriting, training, consulting, risk mitigation, and profit and loss. They also provide analytical research on financial matters, such as payroll.
Medical Services
The Philippines has over 250,000 nursing graduates at its disposal for Knowledge Process Outsourcing. With proper training, the Philippines is set as a leader in the healthcare services industry. In addition, Chinese pharmaceutical firms which specialize in research and development have set up offices in Manila. The cost of rent and operating costs in the Philippines has been a huge enticement.
Engineering Research and Development
This requires knowledge in CAD/CAM, applications, product design, and drafting and 3d modeling.
Marketing Research and Analytics
Business leaders are scrambling to keep up with the content demands in an era where content drives marketing and sales. The Philippines is an option for many. You can find very good qualified writers at a fraction of the cost of similarly qualified writers in the US.
Graphics, Animation, and Design
The global animation industry has been growing at 20-30% over the last few years. As a result, it has created a demand for a low-cost, but highly skilled workforce. The Philippines has become a very successful animation and design outsourcing destination. By 2008, the country had over 50 animation companies.
Benefits of KPO for Businesses and SMEs
KPO is an industry that thrives because it provides a lot of benefits for businesses, from SMEs to industry players. Here are the top benefits you will get if you outsource KPO in the Philippines:
1. Improves productivity
Through KPO, your business can employ better educated and skilled outsourced staff from the Philippines to do the job for you. It also helps you save time and money on top of improving process operations. Also, the management will be able to explore revenue opportunities, improve projects and service delivery and focus on customers.
2. Optimal utilization of resources
Resources are assets of any business and thus maximizing them is the ideal way to use them. Through KPO and outsourcing in general, it could help your business use new efficiencies and reallocate your assets. This is possible through the synchronization of skilled outsourced employees and the use of the latest technologies which improves the overall use of resources and enhances productivity.
3. Cost reduction
Cost-saving is one of the driving forces why businesses choose to do KPO from the Philippines. As in general outsourcing, it offers significant cost reduction when you do so. This is possible through process improvements, the employ of skilled staff at an affordable price, and the use of tools and technologies. This provides your business the advantage to remain competitive without spending too much.
Knowledge Process Outsourcing vs. BPO
BPO and KPO are being related to the business activities of an organization. But both are different. BPO refers to Business Processing Outsourcing. Meanwhile, KPO is Knowledge Processing Outsourcing. Its services are a subset of BPO. They are more specialized and knowledge-based than BPO services.
Outsourcing gives the ability to have a wealth of options for continuity. By externalizing mundane tasks, the company can empty its hands with unnecessary processes. At the same time, still manage to control it while appreciating the benefits from afar. It taps third-party elements to do other business tasks. As a result, businesses focus on growth as it takes off tasks.
KPO helps meet the high-quality demand services. Its guaranteed operational efficiency adds strategic value to the products and services. It also allows companies to enjoy customized solutions. because it is quite similar to BPO, it keeps growing and evolving. Because of this, there is a higher chance for BPO to become questionable when given the option of KPO.
The primary challenge for KPO is acquiring and retaining professionals. This is due to the security risks that can also impact KPO. It has to deal with data from different organizations. It is crucial for such companies to have strong security measures. Preventing loss of data is one of the most important tasks outsourced.
Our KPO services are already acclaimed internationally. This is also supported by the fact that we have ISO-27001 certification.
At Magellan Solutions, we aim to help more industries in the future. This is why we offer high-quality services at flexible rates.
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