October 12, 2012

Acts of Contrition: How to Make It Up to Complaining Clients

It is common practice for most folks to try their best to make it up to someone they’ve wronged. A quarrel with the wife or the […]
October 10, 2012

Be a People’s Call Center

Have you ever come across a person who can mingle and get along with just about anyone he meets? We’re not talking about the “political-candidate-who-is-running-for-office” kind […]
October 8, 2012

To Voice or Non-Voice? That is the Question

Every day, we are asked to make numerous decisions. These choices range from the seemingly trivial “what shall I eat for breakfast?” dilemma, to things like […]
October 5, 2012

Apologies Win Over Clients

As children, we were taught to always say “sorry: when we have done something wrong towards other people. In fact, we may have even taught this […]