November 16, 2012

How Prepared is Your Call Center Team for the Holiday Rush?

We’re always reminded to be prepared for any emergency that can happen at any time. School kids and office workers are subjected to fire and earthquake […]
November 14, 2012

Access Key: Simply Be There for Customers This Holiday Season

It’s often been said that the holidays are the busiest time of the year. Almost everywhere you go around the world, everyone is going about making […]
November 13, 2012

Stay Open—In the Name of Customer Service

It is no secret that a lot of business establishments are closed during Thanksgiving, Christmas, or New Year’s Day. This not only allows them to rest […]
November 10, 2012

Don’t Be Caught Flat-Footed This Holiday Season—Prepare Your Call Center

Have you ever had an unexpected guest come to dinner or even stay the night? Chances are, such a surprise may not only catch you off […]