7 Amazing Cases of Outsourced Customer Service
Best For Business: Outsourcing Telephone Answering Services
Here’s a shortlist of 7 telemarketing companies in the Philippines that will guarantee to fill all your outbound requirements.
Scanning through a thousand telemarketing companies in the Philippines can be an exhausting task for any SME owner.
That’s why we will make your life easier as we will list down the 7 best telemarketing service providers that can ensure your success.
Before we start, here are some of the factors we consider in order to qualify that a telemarketing call center Philippines is one of the best for SMEs:
- Affordability
- Flexibility of the Service
- Track Record
- Affiliation
- Company Culture
So without further ado, let’s examine these 7 telemarketing companies Philippines.
Magellan Solutions Inc.
PROS:
- Magellan Solutions offer a shared service team that is more affordable compared to a dedicated call center team.
- Aside from telemarketing Philippines outbound call center service, Magellan Solutions could provide several BPO services like inbound call center and back-office support.
- With over 18 years in the industry, they have a telemarketing experience working with more than 16 industries like automotive, eCommerce, telehealth, and legal sector.
- Magellan Solution is an ISO Certified call center company that ensures security of any information you can provide with them.
CONS:
- Due to the pandemic, some activities to keep the morale of their employees were pushed over the online platform. Still they managed to maintain an 18% attrition rate in 2020.
Virtual Workforce Professionals
PROS:
- Virtual Workforce Professionals has been working with several industries and have a 96% Job Success Score. They have business partners from different regions like in the US and Australia.
- Their base price ranges from $6 to $25 depending on the service that you want to avail.
- Virtual Workforce Professionals is one of the top telemarketing service providers in Upwork.
- They have a very strong sense of responsibility for their employees. The management provides call center opportunities for people living in rural areas through their “Rural to Urban Migration” program.
CONS:
- Unfortunately, their service only focuses on the Philippines outbound call center and virtual receptionists. Not a very good feature considering SMEs might need to outsource other functions apart from pay per lead telemarketing.
Exxpert Communications Inc.
PROS:
- Max pricing for their pay per lead telemarketing campaign is at $25.
- Exxpert Communications Inc. is a 8-year call center company that specializes in SEO marketing and call center services.
- The organization values teamwork as the main recipe of a successful telemarketing campaign.
CONS:
- Their specialization in SEO marketing and CRM development makes it hard for them to provide other BPO services.
- There is no affiliated organization to prove the credibility of the company such as certification from various standardization bodies.
Konnektors
Pros:
- They use various software and CRM to optimize telemarketing operations. Thus, further reducing your manpower cost.
- Konnektors started their operation back in 2018 but they already have several clients from North America, Singapore, Australia, and New Zealand.
- The organization ensures that there’s always 12 different contact points per prospect.
- The organization consists of young and goal driven employees with a goal of being the best Business Development Service provider in the Philippines.
Cons:
- As Konnektors is a newly established company, their offerings are only limited to the marketing aspect of the business. Again, this might not be a preferable situation for SMEs looking to outsource multiple functions.
New Media Services
Pros:
- New Media Services offer tons of offerings in the communication and multimedia sectors. Some of their services are video production, business process outsource, and web design.
- In their 14 years in business, they were able to assist more than 300 clients with their 500 outsourcing projects.
- They have several headquarters in Melbourne, Manila, Amsterdam, Tampa, and Zurich.
- Despite their diverse culture, New Media Service was able to maintain the same goal for all their employees all over the world.
Cons:
- Pricing might be an issue for SME owners. It is because New Media Services also have offices in Australia and Europe. This will definitely cost you more compared to a Philippines-based call center
Prospects DM
Pros:
- The average for their inbound and outbound pay for performance telemarketing service is at $25 per hour.
- They offer their call center service to 9 industries like Automotive, Retail, and Healthcare Industry.
- PDM believes that training their employees to be an industry expert is the key towards a successful telemarketing service.
Cons:
- There’s no record of any affiliation with any standardization body which is critical for securing records in telemarketing campaigns.
- Unfortunately, Prospects DM’s services only focuses on inbound call center and lead generation service.
Executive Boutique
Pros:
- Executive Boutique offers several BPO services on top of their telemarketing assistance. It is great for SME owners who might need any additional outsourcing service in the future.
- They have experience working with at least 11 industries including manufacturing, insurance, and financial sectors.
- Moreover, they have HIPAA-trained agents to comply with the international standards when it comes to data privacy.
- Finally, they believe that continuous improvement in their skills and technology goes hand-in-hand to achieve any goals.
Cons:
- Despite the great services they can offer, their price range sets from $100 to $125. Not an ideal pricing for a call center company that provides assistance to small and medium businesses.
Conclusion for the Top Telemarketing Companies in the Philippines
All in all, Magellan Solutions can provide you an all-around service for your telemarketing campaign.
There’s no definite disadvantage when you outsource with MS. It is because the management provides effective solutions to every problem.
Aside from that, you can guarantee a continuous operation despite any situation. Since their agent can work remotely with minimal supervision.
Moreover, Magellan Solutions have Bureau Veritas ISO 27001 Certification. This ensures that the management commits when it comes to protecting your information.
Meanwhile, Executive Boutiques service is actually comparable with Magellan Solutions. Their service offer is also exceptional. Actually, SMEs can enjoy multiple BPO assistance aside from telemarketing.
However, the pricing of these organizations is ridiculously high compared to its counterpart.
Magellan Solutions price point for telemarketing is at $12 per hour. While Boutique Executives cost per call leads is at $100 per hour. Making them the most expensive telesales company Philippines on the list.
Hire Now the Best Company that Provides Exceptional Filipino Telemarketers
Aside from the information we gave above, Magellan Solutions still have a lot of things to offer.
We have various services like:
- 24/7 Call
- Virtual Receptionist
- Phone Answering
- Customer Support
- Tech Support
- Omnichannel Support
- Multilingual Support
- Telemarketing
- Lead Generation
- Appointment Setting
- Cold Calling
- Market Research
- Survey
Our Business Developers can help you in setting up your key performance indicators (KPI). KPIs will guide you and monitor the progress of your business with us.
We also offer guaranteed flexible pricing options based on several factors like service and number of agents you need.
Magellan Solutions understands that start-up businesses have limited funds in outsourcing services.
Our applicants went through a thorough application process. After that, our hired employees will undergo training to enhance their skills.
Contact us today and hire telemarketer Philippines. You will get a 60-minute consultation at zero charge. Fill out the contact form now!
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