For the past years, the e-commerce industry experiences unprecedented growth. In 2017 alone, around 1.66 billion people globally bought goods online or an equivalent of US$2.3 trillion in sales, a Statista report found out. And it’s not slowing down anytime. The same report revealed that by 2021, e-commerce sales can grow up to US$4.8 trillion.
Some of the leaders we know today when it comes to e-commerce include Jeff Bezos of Amazon.com, Jack Ma of Alibaba, Pierre Omidyar of eBay, C. Douglas Mcmillon of Walmart, and Chad Dickerson of Etsy. For sure, these giants have tons of employees who got it all figured out how to market their brands and deal with thousands of customer complaints each day.
The level of success of these companies seem so overwhelming and beyond reach, especially if you are just starting out. Don’t worry; even these giants began from scratch. Because they persevered despite experiencing difficulties from the beginning, they have achieved the glorious status they have today. Their story will be yours as well if you won’t give up and continue fighting for the success of the business you built.
Succeeding in e-commerce starts with little steps. If you’re a gadget geek and you decided to sell it as the prime commodity in your store, that’s a smart move. You should love what you do — this is the primary ingredient of being a successful entrepreneur.
Aside from exploring the market and deciding what you should sell, it is also important to know how to improve customer service in e-commerce.
10 ways on how to improve customer service in e-commerce
Depending on your brand strategies, you can craft different methods of improving customer service in e-commerce. However, if you’re still new to online selling, don’t fret. We’ve got your back! Here are the top 10 ways for you to improve customer service in e-commerce.
When customers experienced problems with their devices, they will make sure that you get their message. To do this, they will try to reach out in all means possible. At times, you can receive two or more messages from a single person. Unifying your communication channels help you prevent confusion — you’ll know if the customer who messaged you on social media is the same person who sent an email with the same request.
One of the best consideration when it comes to providing customer support is by setting a standard time when you’ll reply to customers. In the best of your ability, try to make it fast because according to studies, the more you delay your response, the less satisfied your customers would become with your business.
Now that you know how to improve customer service in e-commerce, you can start applying it to your business.
Do you need some assistance in handling your customer service? Contact us now!