10 Ways To Improve Customer Service10 Ways To Improve Customer Service10 Ways To Improve Customer Service10 Ways To Improve Customer Service
  • Inbound Calling
    • 24 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Service
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About Us
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
  • #1 SME Call Center Services and BPO Outsourcing Provider in the Philippines
    • Board of Directors
    • Company Overview
    • 24/7 Reservations Call Center
    • Accounting and Finance Operations
    • Applied Engineering
    • Computer Aided Drafting Service (CAD)
  • About Us
    • Application Sent
    • Blog
    • BPO Solutions
    • Accounts Payable Processing
✕
e-commerce customer care
Should Online Shops Outsource E-Commerce Customer Care?
live chat
How Can Live Chat Increase Your Online Apparel Store Conversion?

10 Ways To Improve Customer Service

improve customer service in e-commerce

improve customer service in e-commerceIf entrepreneurs know how to improve customer service in e-commerce, they are setting themselves one step closer to success.

 

For the past years, the e-commerce industry experienced unprecedented growth. In 2017 alone, around 1.66 billion people globally bought goods online or an equivalent of US$2.3 trillion in sales, a Statista report found out. And it’s not slowing down anytime. The same report revealed that by 2021, e-commerce sales can grow up to US$4.8 trillion.

Some of the leaders we know today when it comes to e-commerce include Jeff Bezos of Amazon.com, Jack Ma of Alibaba, Pierre Omidyar of eBay, C. Douglas Mcmillon of Walmart, and Chad Dickerson of Etsy. For sure, these giants have tons of employees who got it all figured out how to market their brands and deal with thousands of customer complaints each day.

The level of success of these companies seems so overwhelming and beyond reach, especially if you are just starting out. Don’t worry; even these giants began from scratch. Because they persevered despite experiencing difficulties from the beginning, they have achieved the glorious status they have today. Their story will be yours as well if you won’t give up and continue fighting for the success of the business you built.

Succeeding in e-commerce starts with little steps. If you’re a gadget geek and you decided to sell it as the prime commodity in your store, that’s a smart move. You should love what you do — this is the primary ingredient of being a successful entrepreneur.

Aside from exploring the market and deciding what you should sell, it is also important to know how to improve customer service in e-commerce.

10 ways on how to improve customer service in e-commerce

Depending on your brand strategies, you can craft different methods of improving customer service in e-commerce. However, if you’re still new to online selling, don’t fret. We’ve got your back! Here are the top 10 ways for you to improve customer service in e-commerce.

  1. Unify communication channels. When customers experienced problems with their devices, they will make sure that you get their message. To do this, they will try to reach out in all means possible. At times, you can receive two or more messages from a single person. Unifying your communication channels help you prevent confusion — you’ll know if the customer who messaged you on social media is the same person who sent an email with the same request.
  2. Set a standard response time. One of the best consideration when it comes to providing customer support is by setting a standard time when you’ll reply to customers. To the best of your ability, try to make it fast because according to studies, the more you delay your response, the less satisfied your customers would become with your business.
  3. Don’t forget the traditional channels. Using the telephone as a way to connect with customers is not dead. As a matter of fact, it remains one of the best methods of answering customer issues and complaints. The use of the telephone gives you the ability to talk directly with your customers, therefore, it makes it easier for you to assist your customers in fixing their gadgets in real-time.
  4. Maximize live chat. Like a phone call, live chat also allows you to give real-time assistance to your customers. This is also a helpful tool when a customer is still on the buying process. It prevents cart abandonment by explaining to customers all their concerns which stops them from continuing on their transactions.
  5. Set expectations. Setting your customers’ expectations too high can also backfire on you. It is important, therefore, to let your customers know what they should get from you early on the process.
  6. Be present on different channels. Online shoppers can also be frequent social media users. Providing support in all channels that your customers use will make it more convenient for them to reach you. Wondering how you can implement this? See what an omnichannel call center can do for you.
  7. Practice social listening. Not all customers will send you direct messages regarding their concerns with their product purchases. You should know that there are times when they will post it directly on their social media accounts. Use social listening tools to find any customer concerns and issues related to your brand.
  8. Utilize FAQs and knowledge base. One of the best ways to deliver good service is before a customer knows that he or she needs one. Always update your FAQs and knowledge base with common concerns so when your customers look for an answer online, your solution will be the first in line.
  9. Be honest on descriptions. Never deceive your customers with flowery descriptions if it does not exist on your actual product. Remember, it can backfire on you — big time.
  10. Consider outsourcing. Customer service outsourcing is a time-efficient and cost-saving way of providing support to all your customers.

 

Now that you know how to improve customer service in e-commerce, you can start applying it to your business.

Do you need help in handling your customer service? Contact us now!

TALK TO US!

Contact us today for more information.

    You can also contact our numbers:

    Toll Free:1 800 371 6224
    US:+1 650 204 3191

    UK:+44 8082 803 175,
    AU:+61 1800 247 724

    Share this:

    • Click to share on Twitter (Opens in new window)
    • Click to share on Facebook (Opens in new window)
    • Click to share on LinkedIn (Opens in new window)
    • Click to share on Skype (Opens in new window)
    • Click to share on WhatsApp (Opens in new window)
    Magellan Solutions
    Magellan Solutions

    Related posts

    US Opting For Patient Care Services Telemarketing
    June 20, 2022

    Best Customer Service Tools for Your Shopify Store


    Read more - Best Customer Service Tools for Your Shopify Store
    A blog banner by Magellan Solutions titled Virtual Receptionist Service: Common Questions in Business Owners' Mind When Outsourcing
    June 9, 2022

    Common Questions About Virtual Receptionist in Business Owners’ Mind When Outsourcing


    Read more - Common Questions About Virtual Receptionist in Business Owners’ Mind When Outsourcing
    June 8, 2022

    Why Outsource to a Multilingual Call Center in the Philippines


    Read more - Why Outsource to a Multilingual Call Center in the Philippines
    Inbound Customer Service Yields Customer Engagement Solutions banner
    March 23, 2022

    Inbound Customer Service Yields Customer Engagement Solutions


    Read more - Inbound Customer Service Yields Customer Engagement Solutions
    A blog banner by Magellan Solutions titled Customer Service Outsourcing: Is It Important For SMEs?
    March 16, 2022

    Customer Service Outsourcing For SMEs: Is It Important?


    Read more - Customer Service Outsourcing For SMEs: Is It Important?
    healthcare call center services
    March 3, 2022

    6 Reasons to Consider Healthcare Application Outsourcing Services


    Read more - 6 Reasons to Consider Healthcare Application Outsourcing Services

    Magellan Solutions Outsourcing, Inc

    California – USA (West Coast)
    100 Old Country Road Suite H, Brisbane, CA 94005, United States

    Florida – USA (East Coast)
    1900 South Harbor City Blvd, (East Coast Division) Suite 300 Box 48, Melbourne, FL 32901

    Philippines – APAC
    PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City,
    Metro Manila 1552

    Philippines – APAC
    8th flr, Centris Cyberpod 5
    ETON Loop A, Diliman,
    Quezon City,
    Metro Manila 1103

     

    US: +1 650 204 3191
    UK: +44 8082 803 175
    AU: +61 1800 247 724
    hello@magellan-solutions.com

    INDUSTRIES


    Outsourcing for Legal Process BPO

    Outsourcing for HR Services BPO

    Outsourcing for eCommerce BPO

    Outsourcing for Real Estate BPO

    Outsourcing for 3D Service BPO

    Outsourcing for Mobile App BPO

    Outsourcing for Healthcare BPO

    Outsourcing for eServices BPO

    Outsourcing for Education BPO

    Outsourcing for Insurance BPO

    Outsourcing for Telecom BPO

    Outsourcing for Retail BPO

    Outsourcing for Travel BPO

    CALL CENTER OUTSOURCING & BPO SERVICES


    24 7 Answering Service

    Omnichannel Contact Center

    Customer Support Outsourcing

    Multilingual Call Center Services

    Lead Generation Services

    Cold Calling Services

    Interactive Voice Response System

    Staff Leasing

    Back Office Services

    Community Moderation Services

    Virtual Assistant Services

    QUICK LINKS

    About Us
    Sample Call Recordings
    News & Blog
    Resources
    Our BPO & Call Center Facilities
    Message from the CEO
    Privacy Policy

    ASSOCIATIONS

    Black and white Supplier Clearinghouse CPUC Certification Logo
    black and white philcall logo
    black and white Philippine Australia Business Council logo
    Black and white IBPAPlogo
    Black and white CCAP logo

    We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
    .
    SettingsI ACCEPT
    Privacy & Cookies Policy

    Privacy Overview

    This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
    Necessary
    Always Enabled
    Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
    Functional
    Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
    Performance
    Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
    Analytics
    Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
    CookieDurationDescription
    _ga2 yearsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
    _ga_EL2X6L0QDM2 yearsThis cookie is installed by Google Analytics.
    _gat_gtag_UA_6034499_11 minuteSet by Google to distinguish users.
    _gcl_au3 monthsProvided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
    _gid1 dayInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
    Advertisement
    Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
    CookieDurationDescription
    test_cookie15 minutesThe test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
    Others
    Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
    SAVE & ACCEPT
    Powered by CookieYes Logo