Internet Answering Service
  • Latest Blog Updates
  • 8 Hurdles SMEs Face and How Outsourcing Can Help sme outsourcing

    Every business has its own share of challenges and opportunities for growth. SMEs, just like any other business, needs to be very strategic with the use of their resources. But unlike other businesses, SMEs face a set of challenges that are unique to their kind. With the help of business strategies and

    Read More
  • Outsourcing vs Hiring In-House Staff outsourcing benefits

      You and your competitors have probably wondered about the same thing: when it comes to certain tasks and business functions, should you outsource or hire your own employees? With all the reported benefits of outsourcing, many startup entrepreneurs and established comp

    Read More
  • How to Totally Outsource the Call Center Needs of Your Startup outsourcing for startups

    Outsourcing is known to reduce costs, and cost savings count the most for startups, which run on seed money. Regardless of how much funding you have to work with, a bit of prudence won’t hurt -- so consider outsourcing voice services to a call center that can get the job done at a fraction of the price

    Read More
  • 6 reasons why outsourcing a call center can work for your business outsourcing call center

    New to outsourcing? Still wondering if it’s the next step for your business? Here are 7 reasons why outsourcing a call center can work for your business. 1. It increases efficiencies

    Read More

phone answering service agent manila

Despite the ubiquity of call centers and the prevalence of phone calls in customer service, businesses can’t afford to neglect their online channels. They should still provide customers with points of contact on the Internet, as well as a click-to-call option in case they need to speak with an agent for further clarification.

Online Points of Contact for Customer Service

Live web chat

This makes use of live chat applications through which agents can give online assistance to web visitors. This lets companies take a proactive approach to customers, since live chat sessions can be initiated with pop-up windows.

Email response

As the name suggests, this involves adequate responses to incoming emails from customers. This may or may not make use of automated email management systems. Unlike live web chat, which lets agents respond to customers in real time, email response is often delayed.

Social media monitoring

This involves the close monitoring of customers’ behavior on social media channels. This is done with the goal of gathering information, observing the public’s opinion of the brand, as well as detecting negative posts or comments that should be addressed.


Virtual Receptionist Service

Sometimes when a company requires an Internet Answering process, they also mean a virtual assistant. Think of a virtual receptionist as a type of virtual assistant and you’ll get an idea why the two are sometimes confused. Go to the link provided for the full suite of services done by an outsourced virtual assistant.



Outsourcing Internet Answering Service

Magellan Solutions, a Manila-based live answering services company, can provide you with a skilled and highly committed workforce. We can assemble a dedicated team or a shared project with custom hourly rates on your behalf.

Internet answering services are only as good as the agents who render them, and so it’s important to make sure that they’re qualified for the position. Magellan Solutions can give you access to a talent pool of skilled and experienced agents.

We take charge of hiring, training and managing the offshore team so that you can focus on your core expertise. We also make use of the latest communication technologies.

Our internet answering service caters to the following industries:

• Law firms
• Clinics and hospitals
• Limousine and car rentals
• Accounting firms and banks
• Insurance companies
• Telecommunications
• Hospitality
• Media and communications
• Marketing and advertising
• Mobile
The Benefits of Outsourcing

Businesses can expect to cut back on costs when outsourcing to the Philippines. The country’s contact centers offer competitive prices. The local currency’s relatively low exchange rate also gives clients more purchasing power, enabling them to maximize their budget.

Philippine contact centers operate 24/7 throughout the year, including national and international holidays. They adjust to the client’s time zone to ensure seamless operations. This lets businesses extend their internet answering services beyond fixed office hours, which means customers will have reliable support around the clock.

Contact our Business Development Manager for more information on how our answeringservices can help your business, or call our toll-free nos. +1-800-371-6224(in the United States). Request for cost estimate and other information today.

This is a unique website which will require a more modern browser to work!

Please upgrade today!

Web Statistics