October 17, 2023
Here’s a fun fact: existing customers bring in 68% of all new clients. Most businesses depend on their current customers […]
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October 17, 2023
Inbound call center services can help your company achieve an average conversion rate of 10%. It boosts profitability and generates […]
October 11, 2023
64% of business leaders affirm that customer satisfaction benefits business growth. Hence, there is a race to improve operations and […]
October 7, 2023
Is outsourcing Customer Service Advantageous to SMEs? How does that work? Customer service supports and advocates for customers in their […]
October 6, 2023
Heads up: Two-thirds of customers will IMMEDIATELY QUIT doing business with a brand if that brand provides POOR CUSTOMER service! […]
October 2, 2023
When does customer support outsourcing make sense? Outsourcing would make sense if an outside company can do the work more […]
September 29, 2023
Exceptional customer service increases repeat purchases by 93%. It helps keep loyal customers, boost lifetime value, and generate referrals. This […]
September 29, 2023
Business and consumer calls can fluctuate daily. If your contact center is slow to keep up, you lose business opportunities […]
September 27, 2023
Understanding your customers is the secret sauce to keeping them coming back for more. 56% of customers say they would […]
September 24, 2023
The Cost of IT Services for Small Business Technology is a must for every business to operate and expand. On-site […]
September 14, 2023
Are you looking for ways to keep your customers engaged with your business? Consider incorporating support services as a solution! […]
September 11, 2023
Are you tired of dealing with inefficient scheduling processes? Do you find it challenging to optimize your resources and meet […]
September 11, 2023
The Role Of Customer Support Outsourcing For SMEs For SMEs, offering a great customer experience is a key priority for […]
September 6, 2023
Artificial Intelligence (AI) is more than just a buzzword in today’s digital age. Instead, it’s a powerhouse tool transforming the […]
September 6, 2023
As an employee of this industry, agents, managers, team leads, directors, COO’s, and sometimes CEO’s fail at some point or another. However, what makes a winner is someone who can turn failure into a success.
