The main reason why companies outsource call center services and back-office functions is to cut back on their overhead and operational costs. But is this worth the risks involved in this business activity?
When making a decision, there are some factors worthy of consideration: cost versus quality, the reliability of the service, its return on investment, and its impact on your cash flow.
Domestic solutions are more expensive than outsourced jobs from offshore locations. When you take into consideration the labor market rate per geographical location, the yearly salary of those working from the Western countries costs more. Services in offshore locations are way cheaper.
Outsourcing hubs in Asian regions have a far lesser cost of living than in the US. By outsourcing, you can still compensate your staff members fairly but for much fewer dollars when compared to the price you have to pay when you hire in-house employees.
With reduced spending, you can allocate more funds to your more profitable business activities like research and development. It may seem unlikely but even startups and small businesses can gain tremendous benefits with outsourcing.
Exponentially reducing your operational costs opens up new doors of opportunities to company growth. Of course, it wouldn’t happen overnight. Making a single decision and taking a step towards it is only the beginning of achieving your goals for your business.
As you can save more with outsourcing, you can reinvest your key business dollars back into the company. When you focus on the most important elements of growth (e.g., development, training, expansion), you are doing your business a favor. Let the experts in your non-core areas do the job for you. Aside from the savings, you will also gain the trust and loyalty of your customers — choosing to buy more from you instead of making business with your competitors.
Overhead costs are the recurring expense of running a business. The higher it is, the longer it would take you to achieve your goals. Sure, your business can get profitable but isn’t it better if you don’t need to spend much of your profit on functions you can get for a cheaper price?
Cutting on costs without sacrificing service quality is the best way to keep your profits rolling in. Outsourcing is a viable, cost-effective, and integrated solution that can bring about positive change. Just make sure to choose the service provider who understands and can meet your goals and visions.
Reliable BPO companies have years of experience to back them up in providing quality customer service. With experience comes knowledge and the ability to increase customer retention and loyalty: two of the most important factors in increasing your profits and strengthening your cash flow.
Aside from their industry knowledge, outsourcing companies also have stringent quality assurance programs in place. Dedicated project managers, skilled team leaders, and well-trained employees will also represent your brand for a quarter of the cost of domestic solutions.
Global outsourcing destinations such as the Philippines, India, and China, are rich in talents. Since the competition in finding a job is stiff in these countries, the labor rate is lower compared to the Western countries.
With thousands of graduates every year, looking for new employees is easier.
For instance, your company might be in immediate need of 1000 engineers. Instead of domestic hiring, you can quickly outsource these jobs to countries with a bigger population. Faster recruitment means lower expenses.
What does improved cash flow mean to your business? For starters, healthy cash flow can mean a thriving business. Everything goes well according to plan.
Meanwhile, for experienced entrepreneurs, positive cash flow translates to better opportunities for expanding the business.
With a steadier income, you can invest more in your research and development. This is to ensure the continuous improvement of your products and services. It gives you the ability to provide what your market exactly needs — enabling you to become one of their ‘go-to’ businesses when needs arise.
Improved cash flow also allows you to attract and hire better managers and team members. Recruiting and keeping top talents is not easy nowadays because of the tempting offers of other companies. It is a waste to have your competitors have them onboard. So instead of letting that happen, why don’t you offer them first with an attractive compensation package, perks, benefits, and opportunities for career growth? But again, this would be easier when you have funds.
Remember, a strong and solid workforce delivers better performance and speeds up the work cycle. Through this, you can achieve your goals faster and bring in more profits and ensure steadier growth. It’s something worthy to invest in, isn’t it?
You can also use it to improve your infrastructure, buy quality tools and equipment, and invest in data that can significantly improve the productivity in your business. Keep in mind that if you want to get high returns, you should be willing to invest in the elements that can help you achieve it.
Outsourcing makes a lot of sense to businesses — be it big or small — that want to focus more on improving their marketing efforts and increasing their sales while maintaining good customer relationships and streamlined back-office work.
Multinational companies do it, so why don’t you? Around the world, especially in offshore locations, many BPO companies offer outsourcing packages suitable for small businesses and startups. Even with the lower costs of services, you’ll be assured of getting quality service.
However, if you want to succeed in outsourcing, you need to choose a service provider wisely. Otherwise, your efforts and investments will only go down the drain.
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