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Home | Blog | Contact Center Services Philippines

Contact Center Services Philippines

By Yelyna

Updated on April 8, 2024

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Why choose call center services Philippines?

It is no secret that outsourcing in Western countries is expensive.

American call center agents expect a salary range of $9.00 – $16.82 per hour.

This precludes bonuses, commissions, benefits, and insurance.

Outsourcing rewards is not just cost-cutting, but also cost-saving opportunities too. The only cost for hiring outsourced customer service is the compensation package. Precluded bonuses are being shouldered by the outsourcing firm.

With the usual $30,000 budget for local agents, you can already hire 2-3 staff when you outsource.

Call center services in the Philippines are the cheapest among other BPO-driven countries.

But it is also the best.

The service quality in sales and customer support can compete with other countries.  The Philippines is one of the top choices for outsourcing and offshoring. This is due to affordable labor rates.

Cost of call center outsourcing Philippines amid Covid

How much does a Philippines call center cost? Filipino call center agents get paid between $6 to $8 per hour.  

Rates depend on:

  • Number of agents
  • Expertise
  • Current labor market rate
  • Contract length
  • Call volume
  • Average handling time
  • Add-ons

These rates are exclusive of bonuses, commissions, and health benefits. 

Companies, like Magellan Solutions, offer their employees health management organization (HMO) privileges. Clients can rest assured of a safe working environment for their outsourced agents. This translates to business continuity and scalable performance. All of these are for much lower rates as compared to those of Western call center agents.

COVID-19 forced an immediate change in an industry that was stuck in its ways.

Currently, there is a 50-50 ratio of on-site and work-from-home set-up. Work-from-home employees have accommodations that are on par with the office station.

Some do not have the initial necessities for a work-from-home setup. Thus the company will be taking full responsibility to cater to their essentials.

Companies allow their agents to lease work apparatus.

In line with this, clients can rest assured that they are not charged any extra fees.

Top local call center companies in the Philippines

The low operating cost of offshoring to countries does not equal low-quality workers. We always consider the experience of the agent. In line with this, we look into the agreement on the salary budget of the client.

Other Southeast Asian countries offer cost-saving services. But most American companies still prefer the Philippines. This is because of the high mastery of the English language and exposure to Western culture. India also offers cheaper services. But the downside is having heavy accents and idioms that confuse American customers.  This is true for both voice and non-voice services.

The Philippines have a skilled workforce and lower call center pricing. It’s the main reason why it would be better if you outsource here. It’s that simple.

Fill out the form below to get a quote for the service you need! We also offer a 60-minute free business consultation to help you make the right decision soon. Just fill out the form below now and we’re all set.

Want to know more?

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    1 800 371 6224

    United States: 

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    United Kingdom:

    +44 8082 803 175


    +61 1800 247 724




    Contact Center Services Philippines


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