August 13, 2012

What’s With the Offshore Buzz?

It’s no secret that a vast number of companies have started to set up shop overseas. It shouldn’t come as a surprise to hear your buddies […]
August 10, 2012

New Frontliners: How To Train Call Center Agents

Mr. Victor Javier of Magellan Solutions’ training department explains the 3-step process of developing the skills and competencies of trainees to become highly qualified call center […]
August 10, 2012

Being There For Your Clients Equals Excellent Customer Service

A lot of companies boast that they have the best “customer service program on the planet”. And maybe they do. This could come in the form […]
August 8, 2012

Outsourced Delegation

It is often said that a good leader is one who knows how to delegate responsibility. Not only does he acknowledge the true value of the […]