August 10, 2012

Being There For Your Clients Equals Excellent Customer Service

A lot of companies boast that they have the best “customer service program on the planet”. And maybe they do. This could come in the form […]
August 8, 2012

Outsourced Delegation

It is often said that a good leader is one who knows how to delegate responsibility. Not only does he acknowledge the true value of the […]
August 6, 2012

Do You Know What Your Call Center Is Up To?

It’s no secret that a lot of us want to be updated on things that are happening around us. We want our government to let us […]
August 3, 2012

Listening to Customer Feedback Equals Excellent Customer Support

We’re all suckers for positive feedback. Whether we admit it or not, we’re all ears when it comes to listening to something good being said about […]