Fb Pixel Call center industry Archives -
March 30, 2020
top call center country

The Philippines is the Top Call Center Country in the World

The Philippines’ key competencies such as their educated workforce, efficient labor practices, industry expertise, low labor cost, and strategic location propelled the nation to become […]
May 4, 2018
Philippine call center

Why Investors Are Attracted To The Philippine Call Center Industry

Over the years, the Philippines has pulled off exceptional feat in client satisfaction and overall performance leading to great success for venturing foreign investors. Two […]
April 27, 2018
call center motivational quotes

Funny Quotations About Call Center Work

Funny work quotes provide a welcome change from our usual (serious) posts on call center interview tips and call center career advice. There have been many quotes from famous individuals about the trials and tribulations of work.
March 9, 2018
call center data analysis

What’s The Number: Analysis Of The Latest Statistics Of The BPO Industry

The business processing industry in Asia remains to be optimistic in the past years despite the economic downturn happening across the world. This is because […]
July 28, 2017

Call Center Industry Trends Mid Year 2017 Report

The call center industry finds itself in an exciting and challenging place this time of the year.  The call center industry of the Philippines, in […]
January 19, 2017
call center for business

5 Ways A Call Center Can Make Or Break Your Business

There is an ongoing evolution of how people view call centers. Initially, many thought of call centers as just an extension of a company’s administration […]
August 10, 2016
call centers in manila

5 reasons why you should outsource to call centers in Metro Manila

Perhaps you’ve heard that outsourcing to the Philippines delivers many benefits to entrepreneurs who are seeking cost-effective solutions for their businesses and a growing number […]
June 15, 2016
customer support outsourcing

7 common misconceptions about inbound customer service outsourcing

Actual experience and research studies have proven the many benefits of inbound customer service outsourcing. At the top of the list are lower overhead costs, […]
June 1, 2016
inbound call center facts

6 Insane Facts About Call Centers

At some point in their business cycle, every company has had to deal with the question of whether to outsource or not. It’s general knowledge […]
May 11, 2016
inbound call center outsourcing

7 things about call center outsourcing you shouldn’t want your competitor to know

Your call center is only as good as the performance level of your agents. How can you keep them motivated? There are other answers besides […]
January 12, 2016

The Philippine BPO Industry: Progress Projections for 2016

  With the Philippines surpassing India as the top offshore destination for voice services, the country’s business process outsourcing (BPO) industry is expected to sustain […]
April 7, 2015

Call Center Language Barrier: In the Philippines, Agents Get Sarcasm

In a recent news dispatch, The Telegraph has highlighted one main advantage Filipino call centers have over their counterparts in other countries: the added value […]
March 18, 2015

High Tech Enough: Sophisticated Technologies In Philippine Call Centers

Technology is the reason why outsourcing tasks is very much possible. This would not have happened if technology (or at least high technology) was present. […]
January 20, 2015

Know The Difference: Inbound Call Centers vs. Outbound Call Centers

Written by: John Borillo You have heard about a lot of people working in call center companies or call center service providers. You have heard […]
October 7, 2014
Customer Support Phil

Where To Find A Tech Support Call Center For Computer Issues

  In this day and age, it is almost impossible to find an industry or a simple business that does not make use of computers […]