May 4, 2018
Philippine call center

Why Investors Are Attracted To The Philippine Call Center Industry

Over the years, the Philippines has pulled off exceptional feat in client satisfaction and overall performance leading to great success for venturing foreign investors. Two […]
April 27, 2018
call center motivational quotes

Funny Quotations About Call Center Work

Funny work quotes provide a welcome change from our usual (serious) posts on call center interview tips and call center career advice. There have been many quotes from famous individuals about the trials and tribulations of work.
April 13, 2018
qualities of a good representative

Voice Problems Among Call Center Agents

A well-modulated voice is one of the best qualities of a good representative. Like singers, lawyers, teachers, and preachers, the voice is an asset — […]
March 9, 2018
call center data analysis

What’s The Number: Analysis Of The Latest Statistics Of The BPO Industry

The business processing industry in Asia remains to be optimistic in the past years despite the economic downturn happening across the world. This is because […]
October 20, 2017

Streamlining Call Center Operations And Improving Customer Support Through Computer Telephony Integration (CTI)

In a call center setting, having a telephone and a computer is just the norm. They are the basic necessity to get the job done. […]
July 28, 2017

Call Center Industry Trends Mid Year 2017 Report

The call center industry finds itself in an exciting and challenging place this time of the year.  The call center industry of the Philippines, in […]