Fb Pixel Feature Archives | Page 2 of 2 |
December 28, 2015

Outsourcing to a Test Call Center

  Many small, medium and large-scale companies have partnered with call centers and other business process outsourcing (BPO) companies for purposes of decreasing their overhead […]
November 13, 2015

Why Philippine Call Centers are Now More Popular than Indian Call Centers?

The Philippines has overtaken India as the world’s leading offshore destination for call centers. Despite its expertise in information technology, India is losing out on […]
August 7, 2015

Retail Call Centers in the Philippines can be a Profit Center

An inbound call center is a customer service center for many global companies and even smaller operations that have a global or national distribution of […]
April 24, 2015

The Philippines: Resilience at work

  In a world where rapid economic and social changes are the norm, resilience determines success or failure, being relevant or obsolete. For businesses, this […]
July 1, 2008

Call Center Conference 2008

The Contact Center Association of the Philippines (CCAP) Annual Call Center Conference & Expo 2008 promises to be an event bigger than its predecessors. To […]