May 28, 2010

Unlocking the 3 Codes of Great Customer Service

Trust is one of the hardest things to build even for small business owners. Get to know your customers and recognize their needs if you have that chance.
May 27, 2010

Phone answering service expands a small business

Today, more small businesses are outsourcing their telephone answering services to raise the bar of customer communications.
May 26, 2010

Help desk call center offers customer interaction with personal touch

Having an outsourced help desk is about hearing a warm and friendly voice on the other side offering customers the comfort of asking questions and a sense of satisfaction.
May 25, 2010

3 Things Outsourced Call Centers Should Deliver To Small Businesses

Outsourcing goes far beyond saving up thousands of money. It should impact organizational performance and improve customer experience.
May 21, 2010

Call center outsourcing: How to find the right one – Part 2

The call center is the new marketing – a major front-liner that can best represent your company and the product or service you offer.
May 20, 2010

Call center outsourcing: How to hire the right provider – Part 1

Businesses that have decided to outsource would seek out the best fit according to overall competencies, flexibility, and budget. However, there are thousands profiled every year. It is either you choose the right vendor or you pick the wrong one.