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May 26, 2010

Help desk call center offers customer interaction with personal touch

Having an outsourced help desk is about hearing a warm and friendly voice on the other side offering customers the comfort of asking questions and a sense of satisfaction.
May 25, 2010

3 Things Outsourced Call Centers Should Deliver To Small Businesses

Outsourcing goes far beyond saving up thousands of money. It should impact organizational performance and improve customer experience.
May 21, 2010

Call center outsourcing: How to find the right one – Part 2

The call center is the new marketing – a major front-liner that can best represent your company and the product or service you offer.
May 20, 2010

Call center outsourcing: How to hire the right provider – Part 1

Businesses that have decided to outsource would seek out the best fit according to overall competencies, flexibility, and budget. However, there are thousands profiled every year. It is either you choose the right vendor or you pick the wrong one.
May 19, 2010

Inbound call center yields top results for small businesses

The goal of outsourcing to a contact center is to ensure that the product you offer keeps the customers coming back satisfied.
May 18, 2010

When is outsourced customer service good for small business?

The strategy most businesses use these days is how they can effectively handle their customers. Successful companies can attest that the key to achieving growth is running a well-defined outsourced customer service.