May 19, 2010

Inbound call center yields top results for small businesses

The goal of outsourcing to a contact center is to ensure that the product you offer keeps the customers coming back satisfied.
May 18, 2010

When is outsourced customer service good for small business?

The strategy most businesses use these days is how they can effectively handle their customers. Successful companies can attest that the key to achieving growth is running a well-defined outsourced customer service.
May 17, 2010

Outsourced order taking service is great for small and medium-sized businesses

Want your business to make more money? Handle your customers by hiring an order taking call center.
May 17, 2010

Asia-based call centers emphasize client satisfaction and retention, study says

Measurement of satisfaction with a call center is a key indicator in customer relationship management. Asian centers rank high with 78.6% compared to global centers which have 64%.
March 17, 2010

Magellan Solutions eyes more growth in 2010

From 200 workforce in 2009, Magellan Solutions grew steadily in a span of 6 months, now with a total of 375 employees in 2 different sites in San Juan where both centers are based. A new center is expected to be opened in Quezon City sometime this year.
February 2, 2010

Why Phone Answering Services Boost Business Growth

Other than around-the-clock presence, the answering services provide on-demand support that affects the growth areas of any organization.