September 21, 2010

The agent’s notes from the call center trenches – Part 2

Work in an inbound call center is fun but requires a sheer amount of patience. Callers are of garden variety, some of which may not be the type you want to speak with.
September 20, 2010

Magellan Solutions opens 2nd call center facility

Magellan Solutions Outsourcing, Inc., one of the Philippines’ fastest-growing call centers, expands its operations with the opening of a new delivery center at Summit One Tower Building along Shaw Boulevard in Mandaluyong City. The new office is set to be completed by November 2010.
September 20, 2010

The agent’s notes from the call center trenches – Part 1

If I were asked to choose which function I strongly prefer, I go for inbound customer support. I love dealing with callers and answering their questions. I work as an order taker and have been promoted by title in just a short span of time.
September 17, 2010

Career Choices in a Call Center – Part 3

Inbound call centers handle incoming calls while outbound does out coming calls. The choices are endless! Find the job that fits you.