November 3, 2010

Philippines is Offshoring Destination of the Year for 3rd time

The Philippines once again bagged the Offshoring Destination of the Year Award for its BPO expertise in customer service, back-office outsourcing, design, animation and more.
October 28, 2010

Customer Service Strategy: Driving Sales with Customer Retention

Businesses lose customers because a) they gave a sloppy service; and b) they failed to delight. The key to keeping them is to connect regularly through your customer retention programs.
October 22, 2010

Customer Service and earning MORE from it

Inbound customer service is no longer relegated to dealing with customers whenever they have complaints. These days, this department brings in the money for the business.
September 23, 2010

Call Centers in Popular Culture

by Arthur Kevin Rabago We now delve on the lighter side of call centers. Nowadays, call centers and their employees have been portrayed on TV, movies, […]