December 5, 2010

Philippine BPO Industry remains upbeat, forecast to earn $25B by 2015

The Philippines is expected to earn about $25 billion in annual revenues by 2015, hoping to maintain its position as one of the world’s top outsourcing destinations.
November 30, 2010

Inbound Customer Service is Everybody’s Business

If you treat customers properly by pointing them to your key resources, they end the call with a positive impression about your business. This greatly impacts satisfaction and your company’s growth.
November 19, 2010

Better customer service raises shopping experience online, call center exec says

“Although the most advanced e-commerce platform is impressive, customers still want a ‘human voice’ on the other line that can help them in their decision or make recommendations on the latest offers,” said Fred Chua, CEO of Magellan Solutions.
November 15, 2010

UK online customers would buy more if sellers offer better customer service

Customers in the UK are likely to spend more money online if web-based retailers give better customer service, according to the survey by Swedish firm Avail Intelligence.