June 1, 2009

Listening Skills

resource of article from:  http://www.infoplease.com/homework/listeningskills1.html You probably spend more time using your listening skills than any other kind of skill. Like other skills, listening takes practice. […]
May 29, 2009

Funniest T-Shirt Slogans in the call center on dress down Fridays

Shirts must have too much room, look what people have written on them… Due to budget cuts, the light at the end of the tunnel has […]
May 29, 2009

Call Center Company Policy

My Fellow Employees, It has come to our attention that employees may be taking too much time off from work. As such we have instituted the […]
May 28, 2009

Stages of Call Center Employees

Neophyte – Comes to work on time. Leaves a little early. Takes long lunches off site. Majority of life is still outside of answering service. Has […]