September 22, 2017
Here’s a fact that may make you rethink your customer service delivery: 75% of customers feel it takes too long […]
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July 24, 2017
Contrary to what some people think, call answering services involve more than just having an operator answer your incoming business […]
July 17, 2017
Every day, the number of business owners who outsource to BPO companies is increasing. This strategic move assists them in […]
November 23, 2016
Customer support has a significant impact on your bottom line – around 66 percent of U.S. customers are willing to […]
August 17, 2016
In outsourcing an inbound call center service, how do you decide when to stop overanalyzing and start taking the […]
June 22, 2016
Outsourcing has been around for a while, and there’s a reason why clients keep coming back. From cost savings to […]
January 27, 2016
Gone were the days when customer support was synonymous only with taking and making phone calls and emails. The rise […]
September 1, 2015
Home care doesn’t have a front desk the way a clinic does. Your clinicians are in patients’ homes. Your coordinators […]
May 20, 2015
Professional industries need contact centers to maintain a thriving business. Law firms have different contact service requirements compared […]
May 11, 2015
Low-investment and profitable business Being a retailer for a wholesale company on a drop-shipping setup is a low-capital business model […]
March 5, 2015
Have you ever heard of the term ‘touchpoint’? If you are a business owner and have not, it is time […]
March 31, 2014
There are important reasons investors, mainly those from the Western region, the U.K., and Australia, entrust their businesses’ development to […]
March 25, 2014
For Wendy, 30, using social media to air her complaints and get the kind of help she needs is the […]
July 30, 2010
Web now grows four times faster than stores. This is an opportunity to provide online visitors with exceptional customer service through an inbound call center.
July 5, 2010
The recent ATG research study reveals that 30% of customers use three or more channels for a single transaction. Even with the convenience provided by the Internet and the emergence of mobile marketing, data still reveal customers employing the most traditional means – store visit and customer service – for their buying decisions.
