Multilingual Call Center Services That Break Language Barriers

Companies have no choice but to deal with the changes brought about by globalization. One of the changes brought about by globalization is the ability for companies to operate internationally. The most successful companies in the world already have significant operations overseas. However, it is undeniable that multinational companies often face language barriers, which prevent effective communication from happening. This is why companies that can offer multilingual call center services are in demand nowadays. The reality is that if companies want to sustain their success globally, they must overcome these language barriers. 

Benefits of Multilingual Call Center Services for SMEs

• Better Communication: SMEs may have customers who cannot speak English. These customers can only communicate using their native tongue. When this situation arises, and SMEs lack someone to communicate with these customers, their credibility will suffer. Thus, SMES must utilize multilingual call center services to overcome this language barrier. SMEs won’t have to lose potential customers just because of language differences. 
• Improved Credibility: SMEs will undoubtedly have a more positive image if they can effectively address the needs and concerns of their multilingual customers. SMEs that offer multilingual customer service appear very impressive, as this demonstrates a genuine care for their customers. It becomes easier for SMEs to gain the trust and confidence of their multilingual customers. 
• Business Expansion: Once SMEs have established multilingual call center services, this will make it easier for them to target new markets. This is because SMEs will have nothing to worry about anymore when it comes to communicating with foreign clients. SMEs recognize that their outsourcing partners have personnel who can effectively interact with foreign clients in new markets. As SMEs expand their business operations, they are most likely to achieve sustained profitability in the long run. 
• Increased Revenues: Once SMEs can consistently access foreign clients through their multilingual call center services, this will bring tremendous revenue for them. Having increased revenues means that SMEs can now make even more investments that can further boost their growth and development into the future.  

Why Choose Magellan Solutions for Multilingual Call Center Services?

• Diverse Languages: Our clients can choose from a variety of languages for our multilingual call center services. We can provide multilingual call center services in the following languages: French, German, Chinese, Japanese, Italian, Spanish, Korean, Thai, and Bahasa Indonesia/Malaysia. This reflects our commitment to delivering the highest-quality multilingual call center services to our international clients.
• Expertise: At Magellan Solutions, we ensure that we hire multilingual experts who possess proven knowledge, skills, and experience to assist our international clients. Our multilingual experts also receive ongoing training to improve their proficiency in the languages they speak continually. Our goal is for our multilingual experts to achieve fluency, enabling them to communicate more confidently with foreign clients.  
• Better Customer Satisfaction: We consistently keep our foreign clients happy because we can always address their concerns. Thus, it is easy for us to establish a strong relationship with our foreign clients because we understand their needs. We understand the needs of our international clients and consistently strive to meet their requirements. This is why it should no longer be surprising that our foreign clients are loyal to us. 
• Cost Savings: We recognize that setting up a team to provide multilingual call center services can be very costly for companies. Recruiting multilingual experts is very challenging, especially since they are in short supply. Aside from this, companies must also face the tremendous challenge of paying substantial compensation and providing regular training to multilingual experts. The good thing is that Magellan Solutions can already do these things effectively. We can help companies achieve cost savings. 

The Bottom Line

Breaking barriers with multilingual call center teams is certainly attainable nowadays. Companies need to have an open mind about availing multilingual call center services. Offering services in only the English language is no longer acceptable due to globalization. Thus, companies must find ways to overcome the language barrier by partnering with a reliable outsourcing provider that offers multilingual call center services. 

Are You Interested?

Magellan Solutions is a provider of inbound and outbound call center services, as well as business processing outsourcing, in the Philippines. The company has extensive experience in providing best-in-class outsourced solutions to small and medium-sized enterprises (SMEs) as well as large global enterprises. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh and new approaches to strategies and operational performance of business operations by delivering the right BPO and customer management solutions that span the entire customer lifecycle.

As a leading business process outsourcing provider of customer management solutions, we are committed to delivering outstanding customer experience with every interaction. Visit Magellan-Solutions.com to learn more about our multilingual call center services. You can also contact us now and receive a complimentary 60-minute consultation.