September 25, 2008

Choosing the Right Help Desk Software for your Call Center

Technology is a major player in help desk and technical support. Using software is crucial for providing a more efficient and streamlined service. The problem […]
September 24, 2008

The advantages of using a Helpdesk Software

Using helpdesk software should not only be a good option to consider when setting up a customer support service and order taking call center. It […]
September 23, 2008

Help Desk Support and Managing Customer Expectations

Every now and then, when my Internet at home konks out, I am driven into a state of panic and immediately call the technical support […]
September 10, 2008

How to Measure and Improve your Customer Service

Customer service has always been and will probably always be the X factor behind a company’s success. It is the helpful customer service representative or […]
August 20, 2008

Customer Service as told by 2 Successful Retail Businesses

Sleep Country and Sears Canada are two retail businesses making good in Canada. Both are in highly competitive and saturated industries, but have stood out […]
July 1, 2008

Call Center Conference 2008

The Contact Center Association of the Philippines (CCAP) Annual Call Center Conference & Expo 2008 promises to be an event bigger than its predecessors. To […]