August 17, 2012

You’re Never Too Big to Act Small

You’ve probably heard of the saying that goes something like “Act small but think big”. In a nutshell, it reminds us that we should aspire to, […]
August 15, 2012

Tech Center: Technology’s Role in Today’s BPO

Technology has changed our lives forever. For the most part, it has made everyday life a lot easier, thanks to modern conveniences that assist us in […]
August 13, 2012

What’s With the Offshore Buzz?

It’s no secret that a vast number of companies have started to set up shop overseas. It shouldn’t come as a surprise to hear your buddies […]
August 10, 2012

New Frontliners: How To Train Call Center Agents

Mr. Victor Javier of Magellan Solutions’ training department explains the 3-step process of developing the skills and competencies of trainees to become highly qualified call center […]