June 3, 2010

Guidelines for setting up your Help Desk

A help desk call center is a one-stop resource of information that helps customers trouble-shoot problems (generally dealing with computers). It provides users with a single […]
June 1, 2010

The Philippines: Top customer service and BPO hub

The Philippines is looking forward to more valued-added fields like animation and medical transcription to be outsourced in the country.
May 31, 2010

Outsourcing Customer Service? Consider The Philippines

The Philippines’ outsourced call centers have become increasingly popular with businesses in recent years to deal with customers from different countries like the US, Australia and […]
May 28, 2010

Unlocking the 3 Codes of Great Customer Service

Trust is one of the hardest things to build even for small business owners. Get to know your customers and recognize their needs if you have that chance.