November 27, 2009

SMEs Can Improve Performance With Offshore Customer Service

Philippines-based call center has both the expertise and infrastructure to support large-scale operations yet focuses on serving the growing small and medium business market.
June 1, 2009

Restless Mouths

Most of us know what a call center agent does. Have you ever wondered how long a call center agent talks? How long does his saliva […]
June 1, 2009

Listening Skills

resource of article from:  http://www.infoplease.com/homework/listeningskills1.html You probably spend more time using your listening skills than any other kind of skill. Like other skills, listening takes practice. […]
May 29, 2009

Funniest T-Shirt Slogans in the call center on dress down Fridays

Shirts must have too much room, look what people have written on them… Due to budget cuts, the light at the end of the tunnel has […]