How Outsourcing Multilingual Call Center Services Supports International Gaming Companies With Global Player Support

International gaming companies provide gamers worldwide with tremendous happiness and satisfaction. For many people, playing these games provides a means to relax and escape from their stressful world. Some examples of the top international gaming companies include Microsoft Gaming, Nintendo, and Ubisoft. However, many international gaming companies also face the challenge of providing excellent global player support. Fortunately, many companies offer multilingual call center services for international gaming companies. Thus, international gaming companies should outsource multilingual call center services to provide the best global player support.  

The Impact of Outsourcing Multilingual Call Center Services on International Gaming Companies

• Global Expansion: It becomes easier for international gaming companies to expand globally if they outsource multilingual call center services. Having access to multilingual call center services enables international gaming companies to reach and support global players. Thus, international gaming companies will also gain the support and loyalty of a broader global player base.
• 24/7 Support: Most providers of multilingual call center services offer 24/7 support. Thus, this is good news for international gaming companies, as global players can contact them by phone or chat whenever they have concerns. Time zones won’t matter anymore, which is very convenient for global players.
• Player Satisfaction: Once international gaming companies decide to outsource multilingual call center services, player satisfaction is guaranteed to improve. It does not matter what language a player speaks. Language barriers won’t be a problem, leading to enhanced player satisfaction. 
• Expertise: Most providers of multilingual call center services catering to international gaming companies possess proven gaming expertise. Thus, this is another strong reason as to why international gaming companies should outsource multilingual call center services. Global players need all the support that they can get when it comes to gaming. 

Why Choose Magellan Solutions for Multilingual Call Center Services?

• Diverse Languages: International gaming companies can choose from a variety of languages for our multilingual call center services. We can provide multilingual call center services in the following languages: French, German, Chinese, Japanese, Italian, Spanish, Korean, Thai, and Bahasa Indonesia/Malaysia. Thus, this reflects our commitment to delivering the highest-quality multilingual call center services to international gaming companies.
• Reliability: We have experts with unparalleled knowledge, skills, and experience in the gaming industry. We regularly train our gaming experts to enhance their competence level further. Thus, international gaming companies have nothing to worry about, as we can consistently provide excellent support to global players.
• Cost Reduction: There is no need for international gaming companies to establish their own multilingual call centers, which are too costly. International gaming companies will also face the hassle of hiring multilingual agents, which can be time-consuming. Instead, international gaming companies can just outsource multilingual call center services and hire us as their outsourcing partner. Pursuing this strategy will help international gaming companies achieve a significant cost reduction. 
• Collaborative Approach: We understand that international gaming companies have different needs and preferences regarding multilingual call center services. The good thing is that we are always willing to collaborate with international gaming companies regarding multilingual call center services. We are confident that we can meet the expectations of international gaming companies. 

The Bottom Line

Outsourcing multilingual call center services to international gaming companies would be a wise decision. International gaming companies must ensure they select the right outsourcing partner to achieve the best results. International gaming companies should prioritize competence and experience when choosing an outsourcing partner. 

Interested in Multilingual Call Center Services?

Magellan Solutions is a provider of inbound and outbound call center services, as well as business processing outsourcing, in the Philippines. The company has extensive experience in providing best-in-class outsourced solutions to small and medium-sized enterprises (SMEs) as well as large global enterprises. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh and new approaches to strategies and operational performance of business operations by delivering the right BPO and customer management solutions that span the entire customer lifecycle.

As a leading business process outsourcing provider of customer management solutions, we are committed to delivering an outstanding customer experience with every interaction. Visit Magellan-Solutions.com to learn more about our multilingual call center services. You can also contact us now and receive a complimentary 60-minute consultation.