May 9, 2012

[VIDEO] How We Hire The Best Agents For Small and Medium Businesses

Customer service is our core business, and telephone call center agents our best resource. Dollfuss Paredes, the human resources manager for Magellan Solutions Outsourcing Inc., explains […]
May 7, 2012

Do Your Homework

As a student, we’re pretty sure you got sick and tired of being constantly reminded to “do your homework”. Everywhere you turn, your teachers and even […]
May 4, 2012

A Shot in the Customer Care Agent’s Arm

Do you feel like life’s becoming a drag? Are there times when you feel like everyday is Groundhog Day—that it’s the same deal, day in and […]
May 2, 2012

Choose Your Call Center Wisely

So you’re buying a new car. Among your picks are a highly efficient yet not-so-exciting family sedan, a sporty two-door coupe, and a versatile crossover that […]