March 22, 2012

It’s (Not) The Same Banana: The Differences Between Help Desk and Tech Support Services

“It’s the same Banana”, is an often-used term implying that there’s no difference between certain objects. A Toyota Corolla, for instance, was often referred to as […]
March 21, 2012

Grace Under Pressure

Today’s fast-paced lifestyle brings with it a new found convenience that was once thought to be pure science fiction. For instance, a customer from Sydney can […]
March 16, 2012

Call for Help

What good is a product if you don’t know how to use it? Would you avail of a service that you’re unfamiliar with? Today’s marketplace offers […]
March 14, 2012

The Back-Up Plan

Have you ever called up a customer call center to inquire about a new service, only to wait for what seems to be an eternity? Or […]