June 28, 2011

Customer service and sales lead growing industries in 2011

Customer service and sales are two of the fastest growing industries this year, according to the recent statistics from CareerBuilder’s 2011 Job Forecast reports.
May 31, 2011

Customers are willing to pay more with companies that deliver great service, new survey finds

Seven in ten customers say they are more than willing to spend 13% more with a company they believe provides excellent customer service, and has established that history.
May 9, 2011

Customer Service Strategy: Letting Bad Customers Go

Losing customers may not be a wise move as this may affect our revenues, but think of the consequences they make in our day-to-day operations. Let us give ourselves one big favor by keeping customers who are worthy of our time and money.
April 28, 2011

Customer Service Strategy: Engaging customers increases orders

Customers react in a different way when handled by happy and engaging call center agents. Not only is it a worthwhile call for them, it is a subtle path to achieving long-term relationships.