January 25, 2012

Quality Service: The Trademark of the Hospitality Industry

The hospitality industry has been thriving through the years because of its true commitment to outstanding customer experience. It has been known for its personal touch, warmth and friendliness.
November 29, 2011

The Philippines is the new call center capital

Americans cannot tell the difference these days. They would speak with a Filipino telephone representative whose accent and communication skills are remarkably on par with a native American English speaker.
October 13, 2011

Call center order taking and live chat services increase retailer sales during holidays

Online-based retailers might again witness an influx of orders this holiday season if they bring to fore an important feature that made last year’s shopping successful: […]
September 15, 2011

Exploring Options Other than the Options of Fear

Courage isn’t an attribute of not having fear, as many believe. Only a fool has no fear. Courage is the ability of overcoming fear of doing it, even though you are afraid; that quality is one of the greatest differentiators between the successful and the fearful.