How to bounce back from a call center performance crisis was last modified: December 11th, 2014 by Magellan Solutions
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- year-end article
September 6, 2011
Published by Magellan Solutions at September 6, 2011
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As an employee of this industry, agents, managers, team leads, directors, COO’s, and sometimes CEO’s fail at some point or another. However, what makes a winner is someone who can turn failure into a success.
August 26, 2011
Published by Magellan Solutions at August 26, 2011
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In this job, you experience everything - customers hurling invectives at you during a call; some rare occasions when they share their most hilarious stories; getting harassed by difficult managers; and happy situations as you remember that life as an inbound or outbound call center agent opens up limitless opportunities. Keep in mind that these situations, whether it is good or bad, separates winners from losers.
August 16, 2011
Published by Magellan Solutions at August 16, 2011
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Amid the rise of social networking in internet retail business, customer service continues to provide unparalleled support to tens of thousands of online-based consumers.
July 20, 2011
Published by Magellan Solutions at July 20, 2011
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The failure to speak with a person on the telephone is considered the most annoying customer-service issue in the United States today. This is based on this year’s nationwide survey made by Consumer Reports to find out which customer-service problems irk American consumers the most.
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