May 29, 2009

Call Center Company Policy

My Fellow Employees, It has come to our attention that employees may be taking too much time off from work. As such we have instituted the […]
May 28, 2009

Stages of Call Center Employees

Neophyte – Comes to work on time. Leaves a little early. Takes long lunches off site. Majority of life is still outside of answering service. Has […]
May 28, 2009

Agent Musings

“I will be more than glad to assist you.” Are you sure you’re glad assisting someone you don’t even know? “I completely understand the reason why […]
May 26, 2009

The Power of Coffee

Coffee is such a nice way to start the day, right? Do you know that there’s a whole lot more to drinking coffee? Apart from the task […]