February 2, 2010

Real people, real results from an order taking call center

Order taking in the voice of a live person goes a long way in providing clarity in the mind of the customer. It establishes a lasting relationship that no automated systems can provide.
January 18, 2010

5 Winning Customer Service Strategies from an Outsourced Call Center

Magellan Solutions Outsourcing Inc. offers practical guidelines on delivering an outstanding customer service to small and medium businesses.
December 22, 2009

The Philippines bags ‘Offshoring Destination of the Year’ in UK for the 2nd time

The Philippines this year bested four countries in winning the industry’s prestigious outsourcing award.
December 16, 2009

Philippine call center industry foresees continuous growth, new study says

First collaborative study reveals the resiliency of the Philippine contact center industry amid the global economic downturn and its future growth.