November 27, 2009

The New Frontier, Your Call Center as a Social Media Outpost

If you are like me, and so many other people today, you’ve connected through LinkedIn, set up your profile on Facebook, Twitted your Tweets and MySpace’d […]
November 27, 2009

SMEs Can Improve Performance With Offshore Customer Service

Philippines-based call center has both the expertise and infrastructure to support large-scale operations yet focuses on serving the growing small and medium business market.
June 1, 2009

Restless Mouths

Most of us know what a call center agent does. Have you ever wondered how long a call center agent talks? How long does his saliva […]
June 1, 2009

Listening Skills

resource of article from:  http://www.infoplease.com/homework/listeningskills1.html You probably spend more time using your listening skills than any other kind of skill. Like other skills, listening takes practice. […]