August 20, 2008

Customer Service as told by 2 Successful Retail Businesses

Sleep Country and Sears Canada are two retail businesses making good in Canada. Both are in highly competitive and saturated industries, but have stood out from […]
July 1, 2008

Call Center Conference 2008

The Contact Center Association of the Philippines (CCAP) Annual Call Center Conference & Expo 2008 promises to be an event bigger than its predecessors. To be […]
January 20, 2008

The Offshore Industry of 2008

The United States of America has encountered major economic problems since mid 2007. Subprime mortgage, recession, and the weakening dollar affected not only their country, but […]