Why American Hotels Rely on Multi-Agent Hubs to Handle Sales Inquiries

Hotels are crucial to ensuring travelers have a safe, comfortable place to stay. Additionally, hotels contribute significantly to the economy and provide employment opportunities. In America, its hotels help strengthen the country’s tourism industry by generating significant revenue. Some of the top hotel chains in America include  Marriott, Hilton, and Hyatt. However, many American hotels struggle to handle sales inquiries effectively, resulting in lost revenue. The good thing is that call center services for hospitality customer inquiries are now available for American hotels. Thus, for hotel sales inquiries, American hotels should leverage call center services to achieve the best results. 

The Impact of Call Center Services on American Hotel Sales Inquiries

• High Conversion Rates: Call center services ensure that hotel sales inquiries eventually get converted into confirmed reservations. Experienced agents know how to persuade callers to make hotel reservations. Thus, American hotels will easily maintain profitability with high conversion rates. 
• Higher Revenues: Consistently high conversion rates from hotel sales inquiries delivered by call center services ultimately drive higher revenue. American hotels will benefit from higher revenues, which will fund continued growth. American hotels can continue investing in improving their services over the long term. 
• Multilingual Support: Call center providers employ multilingual agents who can effectively handle hotel sales inquiries. Thus, American hotels won’t have to worry about language barriers anymore, which usually leads to lost sales opportunities. Customers at American hotels will always be able to communicate in their native language through multilingual support. 
• 24/7 Support: Call center services ensure prompt responses to hotel sales inquiries made after office hours, on weekends, or on holidays. American hotels will not miss a beat thanks to the round-the-clock support they receive from their outsourcing partners. Thus, customers of American hotels can have peace of mind knowing they can make inquiries at any time.  

Why Choose Magellan Solutions for Call Center Services?

• Diverse Languages: American hotels can choose from a variety of languages for our multilingual call center outsourcing services. We can provide multilingual call center services in the following languages: French, German, Chinese, Japanese, Italian, Spanish, Korean, Thai, and Bahasa Indonesia/Malaysia. Thus, this reflects our commitment to delivering the highest-quality multilingual call center services to American hotels.
• Expertise: Our agents have extensive knowledge, skills, and experience handling hotel sales inquiries. We ensure our agents undergo rigorous training regularly to support their continuous improvement. Thus, American hotels can confidently hire us as their outsourcing partner because of our expertise. 
• Cost Savings: There is no need for American hotels to continue incurring significant costs to hire and train agents to handle hotel sales inquiries. Instead, American hotels can hire us as their outsourcing partner to achieve substantial cost savings. American hotels will appreciate having access to crucial funds they can use wisely in the future. 
• Collaborative Approach: We understand that American hotels may have concerns and needs about call center services. We are ready to collaborate with American hotels to determine how we can support their handling of hotel sales inquiries. We are confident that we can meet the expectations of American hotels through collaboration.  

The Bottom Line

Call center services can effectively handle hotel sales inquiries for American accommodation firms. Thus, American hotels should not hesitate to leverage call center services to enhance customer convenience. However, American hotels must also choose the right outsourcing partner to get the best results. An outsourcing partner with a proven track record in providing call center services is the ideal choice for American hotels.

Interested in Call Center Services?

Magellan Solutions is a provider of inbound and outbound call center services, as well as business processing outsourcing, in the Philippines. The company has extensive experience providing best-in-class outsourced solutions to small and medium-sized enterprises (SMEs) and large global enterprises. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh approaches to strategy and operational performance by delivering the right BPO and customer management solutions that span the entire customer lifecycle.

As a leading business process outsourcing provider of customer management solutions, we are committed to delivering an outstanding customer experience with every interaction. Visit Magellan-Solutions.com to learn more about our call center services. You can also contact us now and receive a complimentary 60-minute consultation.