Why Digital Product Sellers Choose Offshore E-commerce Customer Service Teams

Entrepreneurs have certainly taken advantage of having an online presence to increase their profitability. It has now become easier to sell products and interact with customers by having an e-commerce website. Digital products, such as software, e-books, and music, can now be easily sold online due to the emergence of numerous sellers. While selling digital products can be profitable, these sellers also encounter challenges in providing effective customer service. Fortunately, business process outsourcing (BPO) for customer service exists nowadays. Thus, digital product sellers should consider e-commerce customer service outsourcing to address their customers’ concerns better.    

How E-commerce Customer Service Outsourcing​ Helps Digital Product Sellers

• 24/7 Support: Unfortunately, not all digital product sellers can operate outside of office hours, on weekends, or during holidays. This limitation prevents digital product sellers from achieving profitability and leaves their customers dissatisfied. The good thing is that e-commerce outsourcing providers can offer 24/7 support to digital product sellers. Thus, digital product sellers can rest assured that their customers’ concerns will receive proper resolution 24/7.
• Omnichannel Support: Most e-commerce outsourcing providers can already offer multiple communication channels to address customer concerns. Aside from the customer service hotline, customers can now express their fears through chat, email, or social media platforms. Thus, digital product sellers can have confidence knowing that their customers have plenty of options for communication. 
• Multilingual Support: Customers from around the world can now easily purchase digital products online. Thus, most e-commerce customer service outsourcing providers already have multilingual support to address concerns from global customers. Digital product sellers will surely appreciate the fact that these providers are totally prepared to help their customers anywhere in the world. 
• Cost Reduction: Digital product sellers do not need to hire staff and train customer service agents, as this is too costly. Instead, digital product sellers can just hire a reliable provider to achieve cost reduction. When digital product sellers achieve cost savings, it helps them prepare financially for the future. 

Why Choose Magellan Solutions for E-commerce Customer Service Outsourcing?

• Expertise: We have expert agents with impeccable knowledge, skills, and experience in providing e-commerce customer service. We ensure that our agents receive regular training to facilitate their continuous improvement. Thus, digital product sellers can have confidence in us because we are a reliable outsourcing partner for e-commerce customer service. 
• Diverse Languages: Digital product sellers can choose from a variety of languages for our e-commerce outsourcing services. We can provide multilingual call center services in the following languages: French, German, Chinese, Japanese, Italian, Spanish, Korean, Thai, and Bahasa Indonesia/Malaysia. Thus, this reflects our commitment to delivering the highest-quality services to digital product sellers.
• Flexibility: We are flexible enough to adjust our e-commerce outsourcing services to meet the specific needs of digital product sellers. We are willing to accept both short-term and long-term commitments to provide convenience for digital product sellers. We will always find ways to meet the expectations of digital product sellers, regardless of the circumstances. 
• Collaborative Approach: We recognize that digital product sellers may have concerns about outsourcing e-commerce customer service. The good thing is that we are willing to collaborate with digital product sellers to know how we can help them. We are confident that we can find ways to help digital product sellers as we collaborate with them. 

The Bottom Line

E-commerce customer service outsourcing for digital product stores is such a terrific strategy to pursue. Digital product sellers should not hesitate to pursue the outsourcing route to reap its benefits. However, digital product sellers should also ensure that they choose the right outsourcing partner to achieve the best results. It would be wise for digital product sellers to choose an outsourcing partner with a proven track record in e-commerce customer service. 

Interested in E-commerce Customer Service Outsourcing Services?

Magellan Solutions is a provider of inbound and outbound call center services, as well as business processing outsourcing, in the Philippines. The company has extensive experience in providing best-in-class outsourced solutions to small and medium-sized enterprises (SMEs) as well as large global enterprises. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh and new approaches to strategies and operational performance of business operations by delivering the right BPO and customer management solutions that span the entire customer lifecycle.

As a leading business process outsourcing provider of customer management solutions, we are committed to delivering an outstanding customer experience with every interaction. Visit Magellan-Solutions.com to learn more about our e-commerce customer service outsourcing services. You can also contact us now and receive a complimentary 60-minute consultation.