August 13, 2022
Most people who have never been in or worked in a call center would not know that there are many […]
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August 4, 2022
Metro Manila In the National Capital Region, Mandaluyong is home to the business district of Ortigas, several malls, prestigious schools, […]
August 1, 2022
It turns out… Call Center Service Providers are not telling you everything you need to know about them. And the […]
July 31, 2022
Handling The Largest Call Center In The Philippines By Shrinkage Management One of the most essential parts of call center-specific […]
July 7, 2022
What’s the Average Salary for Call Center Agents in the Philippines? It’s no secret that the BPO industry is booming. […]
July 2, 2022
Get to Know the Top Philippines SME-focused Call Center Companies The Philippines is known to be the home for SME-focused […]
June 20, 2022
Reap these Benefits When You Outsource Phone Answering Service NZ in the Philippines Phone answering services in New Zealand do […]
May 17, 2022
Call centers and BPOs have changed a lot over the years. With new trends in business and communications popping up […]
May 12, 2022
Selecting the right BPO company for your inbound and outbound call centers is absolutely critical to your business’s success. It […]
May 2, 2022
Non-core competency activities shouldn’t be neglected. Customer assistance and other call center services are non-core competencies to most companies, so […]
April 11, 2022
An answering service is a call center that serves specialized verticals that demand a particular way of handling calls. Agents […]
April 9, 2022
The primary goal of cruise companies is to give customers a one-of-a-kind experience –but most companies neglect an essential part […]
April 2, 2022
In customer service, the distinction between high-touch and low-touch call centers has become increasingly significant. Today’s businesses grapple with the […]
March 14, 2022
What makes the Philippine Call Center Industry so Special? The Philippines has been home to many outsourcing partners worldwide, and […]
February 14, 2022
Why Are Every Business Looking to Hire an ISO-Certified Call Center? Is it worthwhile to get an ISO-certified company? After […]
