October 8, 2018
With the rise of the internet, including technologies and gadgets, the government saw the need to create new laws and […]
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September 7, 2018
Do you agree that experts can make many things more accessible than usual? Of course, it does! With billing services […]
November 17, 2017
Multilingual call centers play a significant role in developing our world economy. By connecting people regardless of their language and […]
October 30, 2017
When your business runs unique marketing campaigns, seasonal sales, and promotional offers, it would be wise to expect and prepare […]
September 22, 2017
Here’s a fact that may make you rethink your customer service delivery: 75% of customers feel it takes too long […]
July 24, 2017
Contrary to what some people think, call answering services involve more than just having an operator answer your incoming business […]
July 17, 2017
Every day, the number of business owners who outsource to BPO companies is increasing. This strategic move assists them in […]
November 23, 2016
Customer support has a significant impact on your bottom line – around 66 percent of U.S. customers are willing to […]
August 17, 2016
In outsourcing an inbound call center service, how do you decide when to stop overanalyzing and start taking the […]
June 22, 2016
Outsourcing has been around for a while, and there’s a reason why clients keep coming back. From cost savings to […]
January 27, 2016
Gone were the days when customer support was synonymous only with taking and making phone calls and emails. The […]
September 1, 2015
Healthcare and homecare providers know their patients’ medical needs don’t stop when they leave the clinic. Many require follow-up after […]
May 20, 2015
Professional industries need contact centers to maintain a thriving business. Law firms have different contact service requirements compared […]
May 11, 2015
Low-investment and profitable business Being a retailer for a wholesale company on a drop-shipping setup is a low-capital business model […]
March 5, 2015
Have you ever heard of the term ‘touchpoint’? If you are a business owner and have not, it is time […]
