How Australian Retail Subscription Brands Scale with Outsourcing Customer Service and Support

Retail subscription brands offer customers consistent access to products and services in exchange for recurring payments. Customers typically have the option to pay subscription fees weekly, monthly, or annually. It becomes easier for retail subscription brands to sustain revenue with these recurring subscription fees. The challenge for retail subscription brands is to deliver excellent products and services that impress customers consistently. In Australia, some of the top retail subscription brands include Bellabox, Beanhunter, Beautifully Well Box, and Mat’s Hot Shop. However, many Australian retail subscription brands still struggle with providing excellent customer service, leaving customers disappointed. Fortunately, Australian retail subscription brands can now hire a dedicated outsourced customer support team. Thus, outsourcing customer service and support should be a top priority for Australian retail subscription brands. 

How Outsourcing Customer Service and Support Impacts Australian Retail Subscription Brands

• 24/7 Support: Customers may encounter issues with their subscribed products and services at any time. These customers expect to get effective resolutions to their concerns around the clock. The good thing is that outsourcing customer service and support ensures Australian retail subscription brands have 24/7 support. Thus, customers of Australian retail subscription brands will never be disappointed. 
• Multilingual Support: Australian retail subscription brands serve customers worldwide. Australian retail subscription brands need to ensure they can effectively address customer concerns worldwide. Fortunately, outsourcing customer service and support ensures Australian retail subscription brands have access to multilingual support. Thus, Australian retail subscription brands can have peace of mind knowing that language barriers won’t be a problem.  
• Scalability: Australian retail subscription brands experience peak and off-peak periods. The good thing is that outsourcing customer service and support ensures Australian retail subscription brands can count on scalable services. Thus, Australian retail subscription brands won’t have to worry about over-hiring and burnout anymore. 
• Technology Boost: Outsourcing customer service and support ensures Australian retail subscription brands have access to the latest technologies. Artificial intelligence (AI) chatbots and customer relationship management (CRM) tools significantly improve customer service quality. Thus, Australian retail subscription brands will likely benefit from this technology boost in customer convenience. 

Why Choose Magellan Solutions for Outsourced Customer Service and Support?

• Expertise: Our agents have impeccable knowledge, skills, and experience delivering customer service and support. Our agents regularly undergo training to enhance their competence further. Thus, Australian retail subscription brands should prioritize outsourcing customer service and support to us because of our proven expertise.  
• Diverse Languages: Australian retail subscription brands can choose from a variety of languages for our multilingual call center outsourcing services. We can provide multilingual call center services in the following languages: French, German, Chinese, Japanese, Italian, Spanish, Korean, Thai, and Bahasa Indonesia/Malaysia. Thus, this reflects our commitment to delivering the highest-quality multilingual call center services to Australian retail subscription brands.
• Cost Reduction: There is no need for Australian retail subscription brands to continue incurring high costs in hiring and training agents. Instead, Australian retail subscription brands can prioritize outsourcing customer service and support to us to reduce costs. Australian retail subscription brands will appreciate the substantial cost savings they can achieve by partnering with us. 
• Collaborative Approach: We understand that Australian retail subscription brands may have concerns about outsourcing customer service and support to us. We are willing to collaborate with Australian retail subscription brands to clarify things and set expectations. We are confident that we can find ways to help Australian retail subscription brands through collaboration.

The Bottom Line

Outsourcing customer service and support for subscription brands in Australia is a wise decision. Australian retail subscription brands should always prioritize customer convenience. Thus, Australian retail subscription brands need to choose the right outsourcing partner to get the best results. An outsourcing partner with a proven track record and expertise in providing customer service is the ideal choice. 

Interested in Outsourced Customer Service and Support?

Magellan Solutions is a provider of inbound and outbound call center services, as well as business processing outsourcing, in the Philippines. The company has extensive experience providing best-in-class outsourced solutions to small and medium-sized enterprises (SMEs) and large global enterprises. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh approaches to strategy and operational performance by delivering the right BPO and customer management solutions that span the entire customer lifecycle.

As a leading business process outsourcing provider of customer management solutions, we are committed to delivering an outstanding customer experience with every interaction. Visit Magellan-Solutions.com to learn more about our outsourced customer service and support. You can also contact us now and receive a complimentary 60-minute consultation.