October 13, 2011

Call center order taking and live chat services increase retailer sales during holidays

Online-based retailers might again witness an influx of orders this holiday season if they bring to fore an important feature that made last year’s shopping successful: […]
September 15, 2011

Exploring Options Other than the Options of Fear

Courage isn’t an attribute of not having fear, as many believe. Only a fool has no fear. Courage is the ability of overcoming fear of doing it, even though you are afraid; that quality is one of the greatest differentiators between the successful and the fearful.
September 6, 2011

How to bounce back from a call center performance crisis

As an employee of this industry, agents, managers, team leads, directors, COO’s, and sometimes CEO’s fail at some point or another. However, what makes a winner is someone who can turn failure into a success.
August 26, 2011

The battlefield of the mind and heart

In this job, you experience everything - customers hurling invectives at you during a call; some rare occasions when they share their most hilarious stories; getting harassed by difficult managers; and happy situations as you remember that life as an inbound or outbound call center agent opens up limitless opportunities. Keep in mind that these situations, whether it is good or bad, separates winners from losers.