Call Center and BPO Blog | Magellan Solutions Philippines

March 6, 2012

Published by Magellan Solutions at March 6, 2012

Categories

Customer Service

Waiting Leads to Walking

Hiring a good number of agents to answer calls promptly makes a world of difference. Making clients wait for a minimal period of time (if at all) makes them feel that they are important. This, in turn, won’t make them think twice about making requests or calling up for other services. It’s about keeping customers happy.

March 1, 2012

Published by Magellan Solutions at March 1, 2012

Categories

Customer call center

Let’s Get Personal: Know the Benefits of a More Personalized Customer Service Experience

Customers would more often than not, come back for more business transactions in the future, once they see that agents attend to their needs even after putting down the phone. This, in turn, boosts the company’s image.

February 28, 2012

Published by Magellan Solutions at February 28, 2012

Categories

Customer Service

Angry Birds Aren’t Fun for Call Centers

The angry flock being referred to has to do with customers. The customer, as anyone in the call center industry knows, is the key factor that to a successful business. Turn customers into Angry Birds and you’re surely headed for disaster.

February 28, 2012

Published by Magellan Solutions at February 28, 2012

Categories

Real call center agents spell the difference in small and mid-sized businesses

While it’s no secret that voice mail service has been a favorite among many folks in today’s fast-paced lifestyle, one major drawback of this setup is its lack of one’s personal touch. Real live call centers can engage your customers and actively build a good image for your business.