February 15, 2012

The State of the Philippine Call Center Industry: What Small Businesses Need To Know

The call center industry in the Philippines continues to thrive despite threats of shifting customer service jobs back to the US – the largest market for outsourced call center services. It has remained No. 1 over the last 10 years, and will continue to enjoy twice the opportunity in the next 5 years.
February 14, 2012

Social Media: The Newest Essential Tool For Small Business Customer Service

Today, customers are turning to social networks to find answers by asking other customers about their experiences. Social networking is slowly making its way into the corporate world, turning into a collaborative business tool. Many small and medium businesses are benefiting from its ability to drive customer engagement because it can finally create a “more personal” dialogue with influencers and end users.
February 3, 2012

Does Your Small Business Have Proactive Customer Service?

Even in the digital age, the role of contact centers has never been more defined. It remains the ultimate point of contact for handling complex issues or problems like shipping delays, billing discrepancies, faulty gadget etc. This is where proactive support comes into play. The call center creates positive impression – showing they are responsive, aware, and accommodating.
January 30, 2012

Toll-free Numbers Available to UK and Australia-based Businesses

UK and Australian business owners, call toll-free today to inquire about our call center services.