November 29, 2011

The Philippines is the new call center capital

Americans cannot tell the difference these days. They would speak with a Filipino telephone representative whose accent and communication skills are remarkably on par with a native American English speaker.
October 13, 2011

Call center order taking and live chat services increase retailer sales during holidays

Online-based retailers might again witness an influx of orders this holiday season if they bring to fore an important feature that made last year’s shopping successful: […]
September 15, 2011

Exploring Options Other than the Options of Fear

Courage isn’t an attribute of not having fear, as many believe. Only a fool has no fear. Courage is the ability of overcoming fear of doing it, even though you are afraid; that quality is one of the greatest differentiators between the successful and the fearful.
September 6, 2011

How to bounce back from a call center performance crisis

As an employee of this industry, agents, managers, team leads, directors, COO’s, and sometimes CEO’s fail at some point or another. However, what makes a winner is someone who can turn failure into a success.