Americans cannot tell the difference these days. They would speak with a Filipino telephone representative whose accent and communication skills are remarkably on par with a native American English speaker.
Courage isn’t an attribute of not having fear, as many believe. Only a fool has no fear. Courage is the ability of overcoming fear of doing it, even though you are afraid; that quality is one of the greatest differentiators between the successful and the fearful.
As an employee of this industry, agents, managers, team leads, directors, COO’s, and sometimes CEO’s fail at some point or another. However, what makes a winner is someone who can turn failure into a success.