July 20, 2011
Published by Magellan Solutions at July 20, 2011
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Failure to reach a person by phone angers American customers

The failure to speak with a person on the telephone is considered the most annoying customer-service issue in the United States today. This is based on this year’s nationwide survey made by Consumer Reports to find out which customer-service problems irk American consumers the most.
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June 28, 2011
Published by Magellan Solutions at June 28, 2011
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Customer service and sales lead growing industries in 2011

Customer service and sales are two of the fastest growing industries this year, according to the recent statistics from CareerBuilder’s 2011 Job Forecast reports.
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May 31, 2011
Published by Magellan Solutions at May 31, 2011
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Customers are willing to pay more with companies that deliver great service, new survey finds

Seven in ten customers say they are more than willing to spend 13% more with a company they believe provides excellent customer service, and has established that history.
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May 9, 2011
Published by Magellan Solutions at May 9, 2011
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Customer Service Strategy: Letting Bad Customers Go

Losing customers may not be a wise move as this may affect our revenues, but think of the consequences they make in our day-to-day operations. Let us give ourselves one big favor by keeping customers who are worthy of our time and money.
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