November 19, 2010

Better customer service raises shopping experience online, call center exec says

“Although the most advanced e-commerce platform is impressive, customers still want a ‘human voice’ on the other line that can help them in their decision or make recommendations on the latest offers,” said Fred Chua, CEO of Magellan Solutions.
November 15, 2010

UK online customers would buy more if sellers offer better customer service

Customers in the UK are likely to spend more money online if web-based retailers give better customer service, according to the survey by Swedish firm Avail Intelligence.
November 11, 2010

Customer Service Strategy: How to make your business run effectively

You can (still) increase business productivity without hiring additional people. Outsourcing to a call center is an enviable solution small and large organizations now utilize to get things done without straining capital.
November 3, 2010

Philippines is Offshoring Destination of the Year for 3rd time

The Philippines once again bagged the Offshoring Destination of the Year Award for its BPO expertise in customer service, back-office outsourcing, design, animation and more.