Better customer service raises shopping experience online, call center exec says was last modified: December 12th, 2014 by Magellan Solutions
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November 19, 2010
Published by Magellan Solutions at November 19, 2010
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“Although the most advanced e-commerce platform is impressive, customers still want a ‘human voice’ on the other line that can help them in their decision or make recommendations on the latest offers,” said Fred Chua, CEO of Magellan Solutions.
November 15, 2010
Published by Magellan Solutions at November 15, 2010
Categories
Customers in the UK are likely to spend more money online if web-based retailers give better customer service, according to the survey by Swedish firm Avail Intelligence.
November 11, 2010
Published by Magellan Solutions at November 11, 2010
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You can (still) increase business productivity without hiring additional people. Outsourcing to a call center is an enviable solution small and large organizations now utilize to get things done without straining capital.
November 3, 2010
Published by Magellan Solutions at November 3, 2010
Categories
The Philippines once again bagged the Offshoring Destination of the Year Award for its BPO expertise in customer service, back-office outsourcing, design, animation and more.
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