June 9, 2010

Philippine BPO & call centers eye upward growth, survey says

More than just recovering from last year’s performance, the BPO market is diversifying and transforming as a result of increased demand for non-voice and complex services. One of the newest growth drivers being considered this year is Knowledge Process Outsourcing, or better known as KPO.
June 8, 2010

Does Customer Experience Matter? Get a Reservations Call Center

Despite the effects of the economic downturn, the U.S. hotel industry is headed towards recovery, expecting brighter prospects in 2010 and 2011. This is according to […]
June 7, 2010

How to help your Help Desk now

Real help however begins with people who provide the service themselves by equipping them with tools and processes to make them effective front-liners. Once they do, this satisfaction stays with them and is passed on to real customers day after day.
June 4, 2010
help desk outsourcing

Setting up your Help Desk

Before your business start getting service calls with help desk, take the time to plan these aspects – process, tools, and people.