May 23, 2012

Why Serve Your Customers? That is the Question

Life is filled with a lot of questions. “Why is the earth round?”, “Why is there so much poverty?”, “Why did the chicken cross the road?”—these […]
May 21, 2012

We’ve Only Just Begun: Building a Two-Way Customer Relationship

Relationships, they say, are a two-way street. This connection between two people requires a bit of “give and take’ from each one. Without one or the […]
May 18, 2012

Customer Service Can Be Your Best Ad

It’s no secret that a lot of companies spend a truckload of cash on advertising. Paying for expensive prime television ad spots, huge billboards, and even […]
May 16, 2012

Phone’s Dead; Do We Call it a Day?

The telephone has become an indispensable part of life. From its humble beginnings as a simple “person to person” means of communication, to the now sophisticated […]