April 16, 2012

Social Support: How Social Media Supports Customer Service Call Centers

It is often said that “man is a social animal”. Despite each person having their own individuality, it can’t be denied that we all need each […]
April 13, 2012

What’s On the Menu? (A Look at Various Order Taking Services)

The same can somehow be applied to the ever-growing customer care contact center industry. Aside from the usual voice calls, new and exciting services have evolved […]
April 2, 2012

Keeping in Touch With Customers In Today’s Small, Small World

There was this children’s song back in the day entitled it’s A Small World that speaks about how similar we all are, despite our differences in […]
March 30, 2012

Squeeze Life into Your Business (Customer Service as a Worthwhile Investment)

If you want lemon juice, you have to squeeze a few lemons, they say. Before the dawn of “off the shelf” and instant, “ready to drink” […]