March 9, 2012

Words Can Make or Break You

“Don’t give me any excuses” are the last words any person wants to hear from anyone. This is particularly true in the ever-growing customer service industry. Because such words don’t just show a customer’s disgust, it is a telltale sign of things to come—that this person won’t be doing business with you, ever.
March 8, 2012

Don’t Play The Waiting Game With Your Customers

“The customer is Number One” and “The customer is always right” are just two of the most used customer service mottos that many companies claim they […]
March 6, 2012

Waiting Leads to Walking

Hiring a good number of agents to answer calls promptly makes a world of difference. Making clients wait for a minimal period of time (if at all) makes them feel that they are important. This, in turn, won’t make them think twice about making requests or calling up for other services. It’s about keeping customers happy.
March 1, 2012

Let’s Get Personal: Know the Benefits of a More Personalized Customer Service Experience

Customers would more often than not, come back for more business transactions in the future, once they see that agents attend to their needs even after putting down the phone. This, in turn, boosts the company’s image.