“Don’t give me any excuses” are the last words any person wants to hear from anyone. This is particularly true in the ever-growing customer service industry. Because such words don’t just show a customer’s disgust, it is a telltale sign of things to come—that this person won’t be doing business with you, ever.
Hiring a good number of agents to answer calls promptly makes a world of difference. Making clients wait for a minimal period of time (if at all) makes them feel that they are important. This, in turn, won’t make them think twice about making requests or calling up for other services. It’s about keeping customers happy.
Customers would more often than not, come back for more business transactions in the future, once they see that agents attend to their needs even after putting down the phone. This, in turn, boosts the company’s image.